CUSTOMER SERVICE & OPERATIONS CO-ORDINATOR

Full time

$70,000 – $85,000 per year

Annual Salary $70-$85k base + annual salary review & bonus

Permanent Full Time position

Mon-Fri, with Work From Home flexibility

Office located in Parramatta, Sydney NSW

Full training provided

Immediate start

The role

We are looking for a permanent full time Customer Service & Ops Co-ordinator who will be responsible for assisting customers with enquiries, order fulfilment, arranging dispatch and providing after sales service as required.

You will work closely with key stakeholders including management, inventory, accounts, warehousing, local and overseas suppliers, and customers.

Key responsibilities

Provide exceptional customer service and support within a fast-paced and dynamic environment.

Accurately process enquiries, quotes and orders and promptly communicating progress updates to the relevant internal/external customer.

Filter inbound calls and emails to action as required or refer to the most appropriate team member.

Prepare quotations with provided templates to assist with customer enquiries.

Book local, regional and interstate deliveries with the most cost effective, pre-approved transport supplier.

Co-ordinate dispatch and work closely with other departments to ensure customers’ needs and customer service standards are met.

Assist in resolving routine customer service issues in a pleasant and professional manner.

Build rapport with customers through friendly, engaging communication.

Maintain and improve quality results by following company policies and procedures.

The candidate

The successful candidate will have a minimum of 2 years experience in a similar type role. A high degree of accuracy and attention to detail is required to ensure business objectives are met. Warm interpersonal skills, strong work ethic and a solutions-focused approach will suit the team culture.



Ability to learn and retain customer/product knowledge quickly and keep up in a fast-paced team environment is imperative; plus excellent written and verbal communication skills are a must. Experience using MYOB will be an advantage.

The company

We are a privately owned company expanding our friendly and high performing team to meet the growth demands of the business. Fast becoming a market leader in our industry, we supply to Australian and overseas manufacturers in a wide variety of sectors.Our success can be attributed to the core values of the business being: expertise, personalised service, quality and innovate solutions.

We take pride in rewarding our staff, with work life balance, regular salary reviews and a collaborative approachable management style. Our headquarters is based in NSW, with all business activities centrally processed for our multiple sites and entities through the head office.

Applications

Bring your customer service experience to make this role a success and enjoy the benefits of a flexible working workplace. Excellent role progression and career development for the right candidate.

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Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How many years' experience do you have as an operations coordinator?
- How much notice are you required to give your current employer?
- Do you have customer service experience?
- Do you have experience using MYOB?
- How many years' experience do you have in a Dispatch Role?
- How many years' experience do you have in the logistics, freight & delivery services industry?
- How many years' experience do you have as an Operational Administrator?
- How many years' experience do you have in an Invoicing Role?

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📌 CUSTOMER SERVICE & OPERATIONS CO-ORDINATOR (Parramatta)
🏢 @
📍 Parramatta