With over 36 years’ experience, Glad Group is positioned as a leader in the delivery of integrated propertyservices across Australia.

You will:

- Supervise and lead security officers on shift.
- Conduct shift briefings and debriefings.
- Allocate patrols and daily tasks.
- Monitor staff performance and provide coaching.
- Ensure adequate staffing and manage breaks.
- Conduct routine security inspections.
- Identify hazards and recommend improvements.
- Monitor high-risk areas.
- Assist with emergency planning.

Training

- Train new security officers.
- Mentor team members.
- Ensure mandatory training remains current.

Reporting & Administration

- Complete incident reports.
- Maintain occurrence books and shift logs.
- Record maintenance and safety issues.
- Produce daily operational reports.
- Escalate significant incidents to centre management.

Compliance

- Ensure compliance with:
- Work Health and Safety (WHS)
- Emergency Management Procedures
- Company SOPs
- Client policies
- Licensing requirements

Control Room Operations

- Monitor CCTV and alarm systems.
- Manage access control systems.
- Coordinate radio communications.
- Dispatch officers to incidents.
- Build positive relationships with retailers.
- Monitor contractor compliance with centre procedures.
- Assist with loading dock and after-hours access.

Customer Service

- Provide assistance to customers and retailers.
- Resolve complaints professionally.
- Assist with lost property and customer enquiries.
- Maintain a visible and approachable presence.
- Respond to thefts, assaults, disturbances, missing children, and suspicious packages.
- Liaise with police, ambulance, and fire services.
- Secure crime scenes when required.
- Prepare detailed incident reports and evidence.
- Review CCTV footage and preserve recordings.

Safety & Security

- Patrol the shopping centre and identify security risks.
- Respond to emergencies, alarms, incidents, and suspicious behaviour.
- Coordinate responses to medical emergencies, fires, evacuations, and lockdowns.
- Ensure emergency equipment is operational.
- Enforce centre rules and security procedures.

About You:

- Valid State Security Licence (mandatory)
- Current Senior First Aid Certificate (mandatory)
- Security experience in Retail or Commercial environments
- Control room experience (for Control Rooms Operators only)
- Experience in customer service
- Ability to work collaboratively as a team player
- Be well presented with excellent verbal and written communication skills
- Ability to work flexible hours across a 24/7 roster,



including weekends and public holidays
- Strong leadership and decision-making.
- Conflict resolution and de-escalation.
- CCTV and security systems knowledge.
- Time management.
- Emergency response coordination.
- Problem-solving under pressure.

With over 36 years’ experience, Glad Group is positioned as a leader in the delivery of integrated propertyservices across Australia.

You will:

- Supervise and lead security officers on shift.
- Conduct shift briefings and debriefings.
- Allocate patrols and daily tasks.
- Ensure adequate staffing and manage breaks.

Risk Management

- Conduct routine security inspections.
- Identify hazards and recommend improvements.
- Monitor high-risk areas.
- Assist with emergency planning.

Training

- Train new security officers.
- Conduct emergency exercises.
- Mentor team members.
- Ensure mandatory training remains current.

Reporting & Administration

- Complete incident reports.
- Maintain occurrence books and shift logs.
- Record maintenance and safety issues.
- Produce daily operational reports.
- Escalate significant incidents to centre management.

Compliance

- Ensure compliance with:
- Work Health and Safety (WHS)
- Emergency Management Procedures
- Company SOPs
- Client policies
- Licensing requirements

Control Room Operations

- Monitor CCTV and alarm systems.
- Manage access control systems.
- Maintain key registers.
- Coordinate radio communications.
- Dispatch officers to incidents.

Retailer & Contractor Liaison

- Build positive relationships with retailers.
- Support retailers during incidents.
- Monitor contractor compliance with centre procedures.
- Assist with loading dock and after-hours access.

Customer Service

- Provide assistance to customers and retailers.
- Resolve complaints professionally.
- Assist with lost property and customer enquiries.
- Maintain a visible and approachable presence.

Incident Management

- Respond to thefts, assaults, disturbances, missing children, and suspicious packages.
- Liaise with police, ambulance, and fire services.
- Secure crime scenes when required.
- Prepare detailed incident reports and evidence.




- Review CCTV footage and preserve recordings.

Safety & Security

- Patrol the shopping centre and identify security risks.
- Respond to emergencies, alarms, incidents, and suspicious behaviour.
- Coordinate responses to medical emergencies, fires, evacuations, and lockdowns.
- Ensure emergency equipment is operational.
- Enforce centre rules and security procedures.

About You:

- Valid State Security Licence (mandatory)
- Current Senior First Aid Certificate (mandatory)
- Security experience in Retail or Commercial environments
- Control room experience (for Control Rooms Operators only)
- Experience in customer service
- Ability to work collaboratively as a team player
- Be well presented with excellent verbal and written communication skills
- Ability to work flexible schedule across a 24/7 roster, including weekends and public holidays

Essential Skills

- Strong leadership and decision-making.
- Excellent communication skills.
- Conflict resolution and de-escalation.
- CCTV and security systems knowledge.
- Report writing.
- Time management.
- Customer service.
- Emergency response coordination.
- Problem-solving under pressure.

Typical Daily Duties

- Conduct pre-shift briefing.
- Review overnight incidents.
- Complete patrols of the centre.
- Monitor CCTV and alarms.
- Respond to incidents and emergencies.
- Liaise with retailers and centre management.
- Complete reports and handover notes.
- Ensure officers are performing duties correctly.
- Attend meetings with centre management where required.
- Oversee the security operation until the end of the shift.

Benefits at Glad Group:

- Career progression through ongoing training and development
- Exclusive employee reward and recognition program
- Employee Assistance Program
- Regular team bonding events

Glad is a proud Equal Opportunity Employer and Champion of genuine action towards Reconciliation. We know that our workplace benefits from diversity and we seek to increase and maintain representation of all people across our workforce. Our aim is to make employment with Glad accessible for all people, including targeted programs for females, Aboriginal and Torres Strait Islanders.

MASTER LICENCES:
ACT:17502081 |SA:ISL249412 |NSW:409557154|VIC:763-211-20S |NT: SFL1081 |WA:SA40606|QLD:3199590

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📌 Security Supervisor (New South Wales)
🏢 Glad Group
📍 New South Wales