The primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide post Design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing.

Primary Position Objective

As a Service Technician the primary objective is to troubleshoot and resolve technical issues for all ResMed products. (sleep apnoea devices, life support ventilators and diagnostic devices).

Responsibilities and Accountabilities

Provide technical support for internal and external customers via inbound calls, Teams messaging and emails with a focus on software and device support.

Maintain quality documentation for repair and service activities in the in the tracking system for traceability.

Complete scheduled preventative maintenance and calibration for test equipment needed for repairs and servicing.





Ensure device repairs and servicing is compliant with Australian and New Zealand regulatory standards.

Follow service procedures detailed in product service manuals and tech notes.

Support QA with investigations and provide supporting documentation as needed.

Works independently

Continually develop technical knowledge to assist support teams.

Timely and effective communication, documentation and reporting.

Focus on Business Excellence initiatives and Continuous Improvement.

Qualifications and Experience

Required

Qualified and effective communications skills – both verbal and written.

Works well with computer systems and common software apps (Word, Excel, PowerPoint, Outlook etc).

Preferred

Tertiary qualifications in a relevant field (Engineering, Science, Information Technology, Electronics)

Minimum of 2 years of related experience.

Demonstrated experience with repair and servicing medical equipment

Please note that this role to be based in Mermaid Beach, Queensland.

#J-18808-Ljbffr

📌 Service Technician (Queensland)
🏢 Resmed
📍 Queensland