10d ago , from Illawarra Mercury Job Board

About Us:

AtThe Big Group, we are all about the essence of true hospitality, made for the 21st century. From sourcing ingredients, training our staff, and curating the details, the greatArtof Australian Hospitalityis its ability to flex from formal to relaxed, ultra-contemporary to authentically multicultural, and to show everyone a good time. When it comes to our team, Fun is Fundamental! We believe that a dynamic and enjoyable work environment is key to delivering exceptional service. Our team is passionate, energetic, and dedicated to creating memorable experiences for our guests while having a great time doing it!

Our Venue:

Situated in the heart of Sydney's CBD, our corporate engagement includes two state of the art buildings operating under one roof. Within this operation, The Big Group manages all the hospitality for 8,500 employees, across multiple floors of meeting rooms, large event spaces, café outlets and an Event Centre that caters up to 1000 people. Across the entire building, we offer a vast array of service styles and dining/menu options all produced onsite and led by our Executive Chef with a large focus on creativity, taste, local produce and nutrition.

Event Centre:

Our architecturally stunning 3 level, tech-advanced event centre, encompasses a 550 pax seated main area, pre-function areas, business lounge, meeting rooms and an art gallery. To see more check out our socials: @ILUMINA.sydney

Position Overview:

Reporting directly to the Head of Hospitality, we are looking for a Lead Operations Manager of Events to oversee the day-to-day Front of House (FOH) operations for events and the venue within ILUMINA, while maintaining high standards of quality and consistency. This is a predominantly Monday-Friday work week role, with flexibility to work nights and weekends as events require.

Main Duties:

- Manage the FOH operations for events and ILUMINA,



with a hands-on approach to ensure all services are delivered to the expected standard.
- Prepare regular reports on operational performance, challenges, KPIs and opportunities for senior management.
- Maintain quality and consistency of services across all areas with exceptional customer service.
- Strong focus on customer satisfaction and the ability to handle guest complaints and feedback effectively.
- Manage the FOH workforce across the business including recruitment, rostering, training, and development in collaboration with the staffing team.
- Communicate and collaborate directly with our internal and external clients, other departments, and key stakeholders to facilitate requests.
- Coordinate communications amongst the team collaboratively to continually be improving services.
- Manage budgets, ensuring that operations are cost effective and within financial constraints.
- Implement and monitor quality control measures to ensure that all food, beverage and service meet established standards.
- Create a positive work workplace across all managed areas.

Skills/Experience Required:

- At least 2 years’ experience in hospitality management or similar role.
- Proven experience in a management role within the hospitality industry leading a multifaceted operation.
- Experience in various types of service with both corporate and social clients with strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Strong organisational, time management and administrative skills.
- Experience in budget preparation, financial forecasting, and managing operational costs.
- Experience in training and developing staff to enhance their skills and performance.
- Ability to identify issues quickly and develop effective solutions.
- Strong analytical skills to assess situations and make informed decisions.
- Keen eye for detail to ensure high standards of service.
- Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.

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📌 Lead Operations Manager of Events (New South Wales)
🏢 The Big Group
📍 New South Wales