Service Coordinator / National Accounts Administrator

Forkhire is a leading forklift & access equipment hire, sales and service company supporting customers across Sydney and nationally. We pride ourselves on delivering responsive service and building long-term customer relationships.

We are looking for an organised, proactive and customer-focused Service Coordinator to join our team.

About the role

This is a fast-paced role where no two days are the same.

You will be responsible for coordinating technicians, managing service requests and ensuring customers receive exceptional service from initial enquiry through to completion.

Key responsibilities

- Coordinate technician schedules and service bookings
- Manage breakdowns, preventative maintenance and repairs
- Liaise with customers, technicians and suppliers
- Prepare and follow up service quotations
- Manage national customer accounts




- Monitor work progress and ensure jobs are completed efficiently
- Update customers throughout the repair process
- Process service documentation and invoices
- Build strong relationships with customers and internal teams
- Prioritise urgent work while managing multiple competing tasks

About you

You’ll be someone who:

- Has exceptional organisational skills
- Can multitask in a busy setting
- Enjoys problem solving
- Works well independently
- Has strong attention to detail

Experience in service coordination, logistics, transport, automotive, equipment hire or a similar industry will be highly regarded.

What we offer

- Supportive team environment
- Stable full-time position
- Opportunity to work with national customers

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📌 Service Coordinator / National Accounts Administrator (New South Wales)
🏢 ForkHire
📍 New South Wales