At UpScale, we’re a high-performance team on a mission to transform the trade industry across Australia and New Zealand.

Thousands of trade, service, and construction business owners work hard but stay stuck — buried in admin, tied to the tools, and unsure how to scale.
We change that.

We give business owners a clear roadmap, coaching, and accountability to build profitable, systemised companies that don’t rely on them.

Our results speak for themselves:

- 1,200+ businesses coached across Australia & New Zealand

- Average client growth of 207% within 12 months

- The fastest-growing trade coaching company in Australia & New Zealand

A big part of our impact comes through live events — workshops, intensives, and leadership experiences that bring ambitious business owners together to learn, implement, and grow.

Behind every great event is a well-organised operator making sure every detail runs smoothly.

At UpScale, we believe in high standards, ownership, and helping good people win.
If that resonates with you, you’ll feel right at home.

The Role

We're looking for a highly organised Office & Events Coordinator who thrives on keeping things running and bringing moving parts together.

You’ll be the backbone of our Byron Bay office. You’ll keep both offices running smoothly, handle the admin that keeps the team moving, and support the planning and delivery of premium client events across Australia and New Zealand.

This role covers venues, travel, suppliers, logistics and attendee communication, working closely with the Operations & Events Manager and the wider team.

You’ll also attend selected live events to provide on-site support, helping ensure every event runs professionally and delivers a world-class experience for attendees.

This role suits someone who enjoys organisation, problem-solving, and seeing complex plans come together.

Who You Are

- Highly organised and able to manage multiple moving parts at once

- Strong attention to detail and pride in work that's well executed

- Transparent, professional communicator, both written and verbal

- Confident dealing with clients, venues and suppliers

- Comfortable in a fast-moving environment with changing priorities

- Proactive,



and able to anticipate problems before they happen

- Happy to roll your sleeves up on the small stuff as well as the big stuff

- Comfortable using Google Workspace or similar systems

- Previous experience in events, administration, office coordination or customer service is highly valued

- Hold a current Australian Driver's Licence

- Willing and able to travel interstate and to New Zealand

What You’ll Do

Office Management

- Keep both Byron Bay offices organised, stocked and welcoming

- Coordinate cleaners, maintenance, trades and building management

- Manage office, kitchen and stationery supplies

- Handle purchasing, receipts and approvals

- Collect mail and complete office errands

- Organise staff and client gifts

- Prepare the weekly internal newsletter

Event Planning & Coordination

- Research venues, manage enquiries and obtain quotes

- Assist with event budgeting and cost tracking

- Coordinate suppliers, including catering, AV, transport and accommodation

- Liaise with clients and attendees regarding event requirements

- Prepare run sheets and event logistics plans

Travel & Accommodation

- Book flights and accommodation for staff and event attendees

- Prepare detailed travel itineraries

- Ensure all travel documentation is accurate and distributed on time

Client Communication

- Confirm attendee registrations and send event updates and reminders

- Respond to enquiries professionally and promptly

- Contact potential attendees to help maximise event participation

Event Administration

- Prepare event materials, including programs, signage, name badges and briefing documents

- Maintain organised event documentation and records

- Support general administration related to event delivery

People & Admin Support

- Support new starter onboarding

- Maintain accurate staff records





- Provide general administrative support across the business

Live Event Support (Travel Required)

- Attend approximately [X] live events per year across Australia and New Zealand

- Assist with event setup, attendee check-in, supplier coordination and troubleshooting

- Support the team to ensure events run smoothly and professionally

- Be available to work Wednesday to Saturday during live event weeks

(All travel and accommodation expenses are covered by UpScale.)

Team Collaboration

- Work closely with the Operations & Events Manager to ensure deadlines are met

- Assist with post-event reviews and reporting

- Contribute ideas to improve event delivery and attendee experience

What Success Looks Like

- Both offices run smoothly without needing to be chased

- Events delivered professionally and on schedule

- Attendees have a high-quality, well-organised experience

- Strong coordination across venues, suppliers and internal teams

- Accurate travel logistics and documentation

- Clear systems for event planning, communication and follow-up

- Continuous improvement in event execution and attendee satisfaction

Requirements

- Strong organisation and time management skills

- Excellent attention to detail

- Clear written and verbal communication

- Confidence in dealing with clients and suppliers

- Ability to prioritise in a fast-paced environment

- Experience with Google Workspace or similar tools

- Current Australian Driver's Licence

- Willingness and ability to travel interstate and to New Zealand

Working Conditions

- Primarily office-based in Byron Bay

- Regular communication with clients, venues and suppliers via phone and email

- Travel required for live events across Australia and New Zealand

- Event weeks require availability Wednesday to Saturday, including Saturday work

- Some flexibility outside standard business hours during peak event periods

UpScale Core Values

Strength. Communication. Action.

- One of Us — A connected team becomes unstoppable

- Own Your Sh*t — We take full responsibility, no excuses

- Winner Winner — Every decision serves the client

- Show Up — Be great, not good

#J-18808-Ljbffr

📌 Events and Office Coordinator (Byron Bay)
🏢 UpScale Business Coaching
📍 Byron Bay