AVC Operations Pty Limited – Airlie Beach QLD

$79,550 - $79,550 a year

Permanent

22d ago , from AVC Operations Pty Limited

Lead the Accommodation Team at a Thriving Airlie Beach Icon

Reef Gateway Hotel is a busy, well-established venue within Australian Venue Co., currently undergoing exciting renovations - with even more ahead for the property.

Reporting to the Venue Manager, you'll oversee the day-to-day operations of the accommodation department, ensuring high standards across guest experience, presentation, team performance, compliance and operational efficiency.

This role is ideal for a strong hospitality leader who enjoys balancing guest service, operational management and team leadership while creating memorable guest experiences.

What's on Offer

- Salary package of $79,550
- Career progression opportunities across Australian Venue Co. venues
- Staff discounts across food and beverage
- Supportive and energetic team culture
- Opportunity to be part of a busy, well-established Airlie Beach venue currently undergoing exciting renovations

Key Responsibilities

- Lead day-to-day accommodation operations
- Oversee reservations, check-in/check-out and room allocation processes
- Maintain high standards across guest experience, cleanliness and presentation
- Manage guest feedback and customer service recovery professionally




- Supervise, train and support accommodation team members
- Ensure compliance, safety and operational procedures are followed
- Complete operational reporting and support continuous improvement initiatives
- Monitor occupancy, room standards and operational efficiencies
- Support a positive, accountable and high-performing team culture
- Work closely with the broader venue team to deliver a seamless guest experience

What We're Looking For

- Previous experience within accommodation, hotel or hospitality management
- Experience using RMS or a similar property management system is essential
- Strong knowledge of reservations and accommodation operations
- Excellent leadership, communication and organisational skills
- Ability to manage competing priorities in a fast-paced environment
- Robust guest service and problem-solving skills
- Hands-on leadership style with strong attention to detail
- Flexible availability including weekends and peak periods when required
- A proactive operator who takes pride in standards, team culture and guest experience

If you're looking for your next hospitality leadership opportunity within a vibrant and growing venue group, we'd love to hear from you.

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📌 Accommodation Manager | Reef Gateway Hotel, Airlie Beach
🏢 AVC Operations Pty
📍 Airlie Beach