We are looking for an experienced Senior Property Officer to join a busy Property Services team. You will look after property and vehicle insurance claims from start to finish, ensuring repairs and restoration work are handled smoothly for our customers, who are often older or vulnerable individuals.

This will include:

- Manage Claims: Take ownership of home, contents, strata, and vehicle insurance claims, making sure property repairs and restorations happen quickly and efficiently.
- Support the Team: Provide daily guidance, advice, and mentoring to junior Property Officers, helping them navigate complex or tricky customer cases.
- Solve Issues: Step in to handle more complex insurance matters, review safety reports, and help resolve customer or stakeholder disputes with discretion and empathy.
- Coordinate Stakeholders: Keep everyone in the loop by regularly updating customers, families, insurers, contractors, and strata managers via phone and email.
- Improve Processes: Use internal databases and systems to manage the claims portfolio, and actively suggest ways to make the claim process smoother.

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📌 senior property officer (Parramatta)
🏢 Hr Partners
📍 Parramatta