As our Service Coordinator / Scheduler, you will take ownership of the daily flow of jobs across our technician & installation team.
This is a rapid-paced, detail-driven role where your ability to stay organised, make decisions, and follow through will directly impact how efficiently the business runs.
On a day-to-day basis, you will:
- Schedule and coordinate technician workloads to maximise efficiency and minimise downtime
- Ensure the right technician is allocated to the right job based on skill, location, and urgency
- Manage job statuses within SIMPRO, ensuring all jobs are accurate, up to date, and progressing
- Follow up incomplete or unclear job notes with technicians to ensure quality and accuracy
- Chase parts, suppliers, and outstanding information to keep jobs moving forward
- Identify and resolve bottlenecks before they impact scheduling or customer outcomes
- Communicate clearly with technicians and office staff to keep everyone aligned
- Ensure no jobs fall through the cracks — maintaining full visibility across all active work
You will be expected to take ownership of your role, manage multiple moving parts at once, and maintain control of the workflow even during busy periods.
This role plays a critical part in ensuring our technicians are productive, our jobs run smoothly, and our customers receive a high level of service.