The Ainslie Group has been in Canberra since 1927, and we are proud to have grown into leaders of the Canberra Community through our support of AFL, golf, and hospitability services. We have a well-established, and continually growing, team of over 175 staff and 45,000 members across both our Gungahlin and Ainslie clubs, some of which have been with us for more than 30 years!

As a well-recognised and reputable Club Group in the ACT, the Ainslie Group has received a variety of awards for our contribution to the local community. Most recently we were highly commended by Clubs ACT for our Contribution to Sports and Inclusion.

We pride ourselves on our inclusive, welcoming, and supportive culture that prioritises the personal wellbeing of our team, while encouraging their professional growth, to help them reach their career aspirations.

We are currently seeking recent team members to make an impact as a full-time Duty Manager, leading our teams at the Ainslie Football and Social Club and Gungahlin Lakes Golf and Community Club with passion and expertise!

Objectives

The key objectives of the Duty Manager role are to drive excellence in customer service, manage staff effectively, and spearhead day-to-day operations of the club. The successful candidates for the role will be working with a variety of internal and external stakeholders in the daily duties of the role, and will work on prioritising positive member experiences through everyday interactions.

Key Responsibilities

- Work efficiently within a key leadership role, supporting your team to always succeed, while providing outstanding customer service
- Actively leading by example in all areas, ensuring best outcomes for business
- Supervise and direct staff in operational areas, ensuring a high standard of service to customers, and professional resolution to any complaints
- Complete all financial tasks accurately and in a timely fashion, including the precise completion of end of day and opening checks and balances




- Comprehensive incident reporting following club policy and procedures
- Assist in all gaming related operations, including clearance, payouts and compliance
- Adhere to WHS policy and procedures
- Monitor staff levels and adjust roster accordingly for optimum day-to-day operation
- Verify all shifts for payroll
- Maintain RSA/RCG standards and apply appropriate measures to resolve any issues
- Understand and actively engage in any promotion, communicating with staff and members, and referencing supporting material where necessary
- Maintain venue and personal presentation to the highest standard
- Any other duties as listed in the PD for the role, or as directed by Senior Management

Duty Manager Position Requirements

- Minimum oftwo (2) yearsexperience in a management role within the hospitality industry
- Demonstrated experience in direct leadership of a large, varied team
- A team player, who can lead by example and motivate the team to gain a high level of staff engagement, encouraging a positive culture
- Can provide clear communication, both written and verbal, to gain positive results
- A lively and dynamic individual with a keen eye for customer needs and delivering memorable experiences
- Someone with a passion for food and beverage trends who is constantly developing their knowledge of industry
- RSA, RCG, and gaming proficiency
- Immaculate grooming and hygiene standards
- Diploma in Hospitality, or working towards, will be highly regarded

Additional Employee Benefits

- Employee assistance program
- Opportunities for career progression across a wide range of specialisations
- Training and development opportunities
- Supportive team environment
- Discounted food and coffee on rostered workdays
- Free parking
- Additional club advantages

The Ainslie Group is proud to be an Equal Opportunity Employer and encourages candidates from all backgrounds, ethnicities, genders, sexualities, disability statuses, and other personal characteristics to apply.

Please note, a Police Check will be required as part of the onboarding process for the successful candidate.

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📌 Duty Manager (Canberra)
🏢 Ainslie Group
📍 Canberra