Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast‑paced setting? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales‑motivated and customer‑oriented Sales & Customer Service Officer to join our Melbourne Airport team on a full‑time basis.
Benefits
- Competitive hourly rate + shift loadings + uncapped incentives
- Performance‑based incentive program to boost income
- Six weeks’ employer‑paid parental leave (in addition to government entitlements)
- Ongoing training and career development opportunities
- Global brand exposure across AU/NZ and beyond
- Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
- Same‑day pay via our financial wellbeing partner
- Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more)
- 24/7 wellbeing support via EAP and the Calm App
Responsibilities
- Greet and assist customers in renting vehicles based on their preferences and needs
- Process rental agreements accurately and efficiently
- Promote and upsell additional products and services
- Address customer inquiries and concerns promptly and professionally, with a service‑first approach
- Achieve or exceed individual and team sales targets
- Inspect vehicles before and after rental periods, noting any damages
- Maintain knowledge of current promotions, services, and products to assist with sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detail and clean vehicles to business quality standards
- Refuel and transport vehicles as required
Qualifications
- Previous experience in sales, customer service or retail
- Car rental experience is highly desirable
- Excellent communication and interpersonal skills, with a customer‑first mindset
- Confident using computer systems and technology
- Ability to work efficiently in a fast‑paced, high‑pressure environment
- Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
- Valid Australian driver's licence with a clean driving record
- Full working rights in Australia (current and ongoing)
- A positive, proactive and team‑oriented attitude
#J-18808-Ljbffr
📌 Rental Service Agent (Melbourne)
🏢 Europcar
📍 Melbourne
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