Aalto is a clinically supervised clear aligner platform, partnering with dental practices across Australia, New Zealand, and the US to give patients a straighter smile, backed by real orthodontist oversight every step of the way. We're a fast-growing, founder-led team on a mission to make orthodontic care more accessible, without compromising on clinical quality.
We're on the hunt for two Customer Service and Administration Superstars to join our Coolum Beach team.
Who You Are
You're a proactive worker who thrives in a fast-paced environment, this one's for you. This role is all about our customers and the experience they have throughout treatment. You bring energy, organisation, and a genuine drive for self-growth, and you're excited by the endless career opportunities that come with growing alongside us.
You're:
- Outstanding on the phone and confident with customers
- Highly organised, with an eye for detail
- A natural problem-solver who stays calm under pressure
- A team player who's always willing to learn
The Role, In a Nutshell
- Replying to customer emails daily
- Checking in with customers over the phone
- Making sure every customer has an incredible experience
- Following up on daily tasks in Pipedrive relating to the customer's journey
- Processing orders through the Humm platform and Shopify
- Organising aligners ready for shipment
- Booking patients into their in-clinic appointments and ensuring reminders are sent
- Collecting impressions and forwarding them to the scanning team
- Ordering team groceries
- Organising activity days
This is a full-time position based at our warehouse in Coolum Beach.
The Perks
- Be part of an incredible team (if we do say so ourselves)
- A positive environment that encourages ongoing learning and growth opportunities for the right individuals
- 4-day work week, split over 5 days (1 day finish at 12pm, friday finish at 2pm)
- Activities day — last Friday of every month
The Non-Negotiables
- Medium–strong skills with Gmail / Google Drive
- Confidence in creating an incredible customer experience
- A positive team player
- Willingness to learn and develop your skills