End User Support Technician / Helpdesk - Level 1 & 2 12+ Month Contract

Brisbane, QLD | NV1 Clearance Required | Enterprise IT Environment

Ready to take your IT support career to the next level?

We’re looking for a hands-on, customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Brisbane and remote sites. This is your opportunity to work on cutting-edge IT systems in a fast-paced, collaborative environment where no two days are the same.

If you thrive on solving problems, supporting users, and being the go-to technical expert — this role is for you.

What You’ll Be Doing

- Supporting enterprise IT devices, systems, and infrastructure
- Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware
- Installing, configuring, monitoring, and maintaining IT environments
- Managing incidents and service requests through ticketing systems
- Performing upgrades, preventative maintenance, and emergency support tasks
- Deploying software and hardware across user environments
- Supporting remote sites when required (travel may be involved)
- Assisting users with onboarding and IT orientation
- Contributing to technical documentation and process improvements
- Ensuring security and compliance standards are maintained

What We’re Looking For Technical Skills & Experience





- 2+ years’ experience in Desktop / PC Support
- Strong experience supporting Windows 11 environments
- Experience with ITSM / ticket management platforms (ServiceNow highly regarded)
- Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet
- Exposure to enterprise IT environments and infrastructure support
- Strong troubleshooting and analytical skills
- Ability to work independently and manage competing priorities
- Certificate-level IT qualification or equivalent experience

About You

- Loves solving technical challenges
- Delivers exceptional customer service
- Communicates confidently with both technical and non-technical users
- Thrives in fast-paced environments
- Is proactive, adaptable, and eager to learn new technologies
- Enjoys being part of a collaborative, high-performing team

Security Clearance Requirement

Please note: This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level.

Why This Chance?

- Long-term 12+ month contract - opportunity for an ongoing contract/renewable
- Enterprise-scale technology environment
- Opportunity to work with global IT teams
- Varied and engaging technical work
- Supportive team culture
- Brisbane CBD based - onsite

#J-18808-Ljbffr

📌 End User Support Technician / Helpdesk (Brisbane)
🏢 The Onset
📍 Brisbane