Own the commercial engine of World360 Rewards—turn complex loyalty economics into bold, executive‑level decisions that drive real impact.

ABOUT THE OPPORTUNITY

As a Senior Commercial Analyst — Loyalty, you will take ownership of the commercial intelligence behind the World360 Rewards program, operating as a self-directed, executive-facing leader. You will shape the program’s commercial agenda, influence strategic decisions, and play a critical role in how investments, partnerships, and performance are evaluated. This is a high-impact role where your insights and recommendations directly influence the P&L; of a growing loyalty program. You will collaborate with senior stakeholders across finance, brand teams, and external partners to drive commercial outcomes and unlock new opportunities.

KEY RESPONSIBILITIES

- Support ad hoc commercial analysis and strategic planning initiatives
- Establish and maintain partner performance tracking aligned with contractual obligations
- Leverage tools such as Excel, Power BI, and AI-assisted analysis to generate insights
- Collaborate with brand finance teams to align reporting frameworks and validate accruals
- Produce monthly performance reporting with variance analysis and forward-looking insights
- Lead annual budgeting and ongoing forecasting cycles in partnership with Finance leadership
- Translate complex program economics into clear, actionable insights for senior stakeholders
- Continuously improve models, reporting tools, and analytical frameworks as the program scales
- Present commercial findings to senior leadership including GM Finance and CFO stakeholders
- Identify commercial risks, opportunities, and gaps across the program’s P&L; and partner portfolio
- Support commercial negotiations with financial modelling, sensitivity analysis, and deal structuring insights
- Develop business cases and scenario analyses with clear assumptions, sensitivities, and recommendations
- Design and deliver KPI frameworks covering member growth, redemption rates, revenue, and cost metrics
- Own and maintain commercial models including partner economics,



points cost modelling, breakage and liability scenarios, and ROI analysis
- Build agile financial models to support decision-making across partnerships, marketing investments, technology deployments, and program strategy
- Act as the primary commercial finance partner for the EGM, World360 Rewards, proactively driving analysis and recommendations

EXPERIENCE & QUALIFICATIONS

- Bachelor’s degree in Commerce, Finance, Business or equivalent
- CA or CPA qualified or working towards qualification (preferred)
- Experience with Power BI or similar data visualisation tools (desirable)
- Proven ability to operate autonomously and self-direct commercial priorities
- Experience building KPI frameworks, reporting, and forecasting cycles
- Strong communication and presentation skills with executive stakeholders
- 5+ years’ experience in commercial finance, FP&A;, or a senior analytical role
- Strong commercial judgment and ability to translate analysis into business implications
- Demonstrated ownership of commercial modelling and decision-making, not just execution
- Advanced financial modelling skills in Excel (dynamic models, scenario analysis, business cases)
- Experience in loyalty programs, financial services, or high-volume transaction businesses (desirable)
- Exposure to partner negotiations, deal economics, or contract performance analysis (desirable)

ABOUT THE BRAND

World360 Rewards (part of Flight Centre Travel Group) is a global loyalty platform that helps brands engage and inspire through unforgettable rewards—from travel experiences to gift cards and more. It’s a smarter way to recognise, motivate, and connect with the people who matter most.

WHAT YOU'LL ENJOY:

- Culture:



you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd
- Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
- Development: Individualised Learning & Development pathway options
- Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
- Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
- Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
- Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
- Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
- Mental Health: Support and Employee Assistance Program for staff and family
- Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
- Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
- Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
- Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

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📌 Senior Commercial Analyst (Queensland)
🏢 Flight Centre Travel Group
📍 Queensland