The Branch Manager is responsible for the day to day running of the branch, which includes assigning and directing of all work performed, supervising all areas of operation, ensuring KPIs and performance measures are attained and ensuring customer satisfaction and proper branch operation is adhered to. The Branch Manager is required to have a good combination of analytical and communication skills as well as the ability to adapt to a constantly evolving industry landscape.

The Branch Manager has two teams – the Spare Parts Team and Call Centre Team. You will be required to use your leadership skills to foster a positive setting for growth and learning and hold superior skills that allow for open communication amongst staff.

The Branch Manager is required to have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

Direct all operational aspects including distribution operations, customer service, human resources, administration and sales

Assess local the local market and identify current and prospective sales opportunities

Increase the overall productivity of the branch by budgeting effectively, eliminating inefficiencies and capturing growth opportunities.

Develop forecasts,



financial objectives and business plans

Meet goals and track using KPI’s

Maintain fruitful relationships with current customers and establish good relationships with new ones.

Bring out the best of branch’s personnel by providing training, coaching, development and motivation

Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities

Share knowledge with other branches and head office on effective practices, business opportunities and needs

Address customer and employee satisfaction issues promptly

To ensure that WH & S provisions are met in line with Wholesale Appliance Supplies policies.

KEY COMPETENCIES

To be self-motivated and able to work unsupervised.

Multitask and have excellent time management skills

Show creative problem-solving.

Proven leadership skills together with excellent communication skills

Ability to analyse/manage financial records, plan and follow a budget

Knowledge of office management systems, policies and procedures

Be a team player, fostering transparency and accountability

Well-developed interpersonal and organisational skills.

Ability to focus on Customer Relationship Management.

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📌 Branch Manager (Queensland)
🏢 WHOLESALE APPLIANCE SUPPLIES
📍 Queensland