Skydive Australia forms a part of the Experience Co. group (ASX: EXP) which is an adventure tourism company founded in 1998 with the vision of becoming the largest and most respected adventure tourism company in the world. We offer the best of the best in adventure experiences with numerous locations throughout Australia and New Zealand.
As a business, we empower our employees to do what they do best – deliver extraordinary experiences.

Skydive Australia has 8 drop zones across Australia providing people the ultimate thrill! Starting out with just one single-engine aircraft in 1998, we have grown rapidly to be where we are today. Increasing heart rates and creating incredible exhilarating experiences is what we aim to do.

About you

You have exceptional customer service skills including outstanding face to face, phone, and email manner. You are a hard worker and work well under pressure in a fast-paced environment. You are details orientated and work well with timeframes and deadlines. You understand manifesting functions and ready to jump in a help where needed. You are physically fit and enjoying working outside.

About the role

We are seeking a Ground Crew to join our team in Cairns, particularly for the upcoming Summer season!

We are offering you the opportunity to be a part of a leading company in tourism where having fun and building relationships is an important part of the role! You are flexible with your availability and can work weekends and public holidays when needed.

This role may be required to undertake some Driving duties. A Light Ridged (LR) and the ability to acquire a QLD Drivers Authority would be required for this role.

Your responsibilities will include:

- Delivering exceptional customer service from arrival through to departure.
- Greeting,



checking in and manifesting customers accurately using our booking systems.
- Communicating clearly and professionally with customers, pilots and the operational team.
- Providing accurate information and assisting customers throughout their skydive experience.
- Safely driving a large coaster bus (appropriate licence required).
- Completing administrative tasks accurately and confidently using multiple IT systems.
- Maintaining accurate customer records and operational documentation.
- Maintaining a clean, organised and welcoming drop zone that reflects Skydive Australia's brand standards.
- Ensuring customer areas, vehicles and operational spaces are presented to a high standard.
- Using initiative to solve problems and working independently when required.
- Assisting with the day-to-day operation of the drop zone and supporting the wider team.
- Being physically fit and comfortable working both indoors and outdoors in a fast-paced operational environment.
- Following all safety procedures and contributing to a positive, professional and safety-focused culture.

Benefits and perks

- Employee Benefit Discount Program to check out our products
- Employee Referral Program
- Reward and Recognition Programs
- Trainingand study assistanceprovided
- Career pathwaysdeveloped to get you to the next level

Don’t miss out on joining a leading company that welcomes innovated ideas and is dedicated to providing quality services. If you are ready to escape the ordinary,

Don’t meet every single requirement? At Experience Co we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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📌 Ground Crew Team Member (Cairns North)
🏢 Experience Co
📍 Cairns North