To succeed in this role you will possess:

Minimum three years' experience in Home Care, Community Care or Aged Care management.

Strong understanding of the Support at Home Program and/or Home Care Packages.

Demonstrated experience completing client assessments in home settings, care plans and individual budgets.

Hands on experience in using My Aged Care Portal, Service Australia PRODA portal , Government Provider Management System ( GPMS ) and Aged Care Provider Portal

Proven ability to convert enquiries into recent clients through excellent relationship-building skills.

Experience preparing Home Care Agreements and onboarding documentation.

Strong leadership and people management skills.

Excellent communication and presentation skills.

Ability to build relationships with clients, families and referral partners.

Strong organisational and time management skills.

Client Intake & Onboarding

Support seniors withcare planning, assessments, and coordination to help them live independently.

Conduct assessments and create initial care plans and budgets in collaboration with clients

Build strong relationships with clients and families, tailoring services to individual needs.

Advocate for clients as their circumstances change and ensure they receive the right support.

Complete client intakes and service assessments.

Develop person-centred care plans.

Prepare individual client budgets.

Explain Support At Home Care Agreements and Support at Home Agreements.

Complete all onboarding documentation.

Ensure all compliance requirements are met prior to commencement of services.

Handover new clients to the allocated Case Manager following commencement.

Operational Management

Manage the daily operations of the Support At Home Care Program.

Lead Nurses, Support Workers,



Gardeners and Domestic Assistants.

Ensure services are delivered safely, efficiently and within budget.

Monitor service delivery performance and client satisfaction.

Assist with workforce planning and service growth.

Monitor financial performance and package expenditure.

Ensure effective utilisation of staffing resources.

Clinical Leadership

Conduct client clinical assessments.

Review and approve care plans.

Monitor client outcomes and quality indicators.

Provide clinical guidance and mentoring to care staff.

Ensure staff receive ongoing education and competency assessments.

Promote evidence-based practice throughout the organisation.

Quality & Compliance

Ensure compliance with the Aged Care Act, Support at Home Program requirements and Aged Care Quality Standards.

Lead continuous quality improvement initiatives.

Conduct audits of client files, care plans and clinical documentation.

Manage complaints and incidents appropriately.

Develop and review policies and procedures.

Maintain accreditation readiness at all times.

Business Development

Meet with prospective clients and families in their homes.

Explain Support At Home Care and Support at Home services and funding.

Work with Associated Provider

Leadership

Inspire and lead a multidisciplinary team.

Coach and mentor staff.

Foster a positive, collaborative workplace culture.

Promote accountability, professionalism and excellence.

Desirable Qualifications:

Tertiary qualifications in Nursing or Allied Health discipline, with current AHPRA registration.

Ambulance/Paramedic qualifications or experience.

Current National Police Check.

Current Driver Licence.

Current First Aid and CPR Certificate.

Experience using aged care client management software.

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📌 Care Manager - Support At Home ( SAH ) (Parramatta)
🏢 Pink Comfort
📍 Parramatta