IT Service Desk Analyst | Autosports Group – Gold Coast - QLD (National IT Team)
Join a leading automotive retail group supporting dealerships across Australia.
Autosports Group is seeking a proactive and customer-focused IT Service Desk Analyst based in Gold Coast - QLDto join our national IT team. This role supports users across our dealership network, providing responsive and effective technical assistance to ensure seamless business operations.
About the Role
As part of a national IT support function, you will be the first point of contact for technical issues across multiple dealership sites. You will manage service requests, troubleshoot incidents remotely, and deliver end-to-end IT support in a fast-paced and dynamic environment.
Key Responsibilities
- Monitor and manage Service Desk tickets and incoming calls, prioritising workload to ensure timely resolution
- Provide remote troubleshooting using diagnostic tools and structured problem-solving techniques
- Deliver professional, end-to-end IT support to users across the national dealership network
- Manage user access, system permissions, and IT equipment provisioning
- Maintain clear and consistent communication with users and stakeholders
- Ensure accurate documentation,
tracking, and resolution of all support requests
About You
- Strong customer service skills with experience in IT support or a genuine passion for the industry
- Ability to manage competing priorities and resolve issues efficiently
- Solid understanding of Microsoft Windows operating systems
- Knowledge of networking fundamentals and ITIL principles (or willingness to learn)
- Excellent communication skills with the ability to support both technical and non-technical users
- Highly organised with solid time management and prioritisation skills
- Able to work independently while contributing to a national team environment
- Basic understanding of telecommunications technologies
- Collaborative, adaptable, and solutions-focused
What We Offer
- Gold Coast - QLD – based role within a national IT team
- Modern dealership and office environments
- Supportive and respectful workplace culture
- Career development and progression opportunities across a national group
- Employee Assistance Program (EAP)
- Family & Friends Referral Program
Why Autosports Group?
Autosports Group is a leading automotive retail group representing premium global brands. Our IT team plays a critical role in enabling dealerships nationwide to operate efficiently. This is a great opportunity to build your career in IT while supporting a high-performing national business.
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📌 Service Desk Analyst (Queensland)
🏢 Autosports Group
📍 Queensland
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