Optus, a leading Australian telecommunications company, is seeking a senior leader to own end-to-end service fulfilment for Business, ICT and Uecomm customers, overseeing 100+ staff and vendors to meet SLA targets and drive efficiency.
You will coach squads, manage stakeholders, ensure ITIL/ISO compliance, and champion continual improvement through automation and governance frameworks.
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📌 Fulfillment Operations Lead: SLA & Service Delivery (Ryde)
🏢 Optus
📍 Ryde