TAG is one of Australia and New Zealand's leading air cargo General Sales Agents, managing cargo space for major international airlines across the region.

The role

We're looking for a customer-focused Customer Service Officer to join our Sydney team, acting as the go-to contact for freight forwarders and internal customers. You'll manage bookings, solve problems on the spot, and keep customers in the loop, no two days are the same.

What you'll do

- Be the first point of contact for customer enquiries, resolving or escalating as needed
- Manage bookings for international air freight, meeting regulatory and carrier requirements
- Respond to calls and emails within carrier KPI timeframes
- Build strong relationships with customers and colleagues
- Work across multiple cargo and reservation systems
- Spot and share process improvements
- Handle admin and reporting accurately and on time

What you'll bring





- 2+ years in customer service or admin
- Air freight, transport or logistics experience a plus (not essential)
- Minimum HSC or equivalent
- Dangerous Goods Awareness a bonus
- Great communication skills and the ability to build rapport fast
- Comfortable juggling priorities under pressure
- A positive, solutions-first attitude

Why TAG

- Work with one of the world's largest cargo carriers
- Real exposure to international air freight and IATA standards
- Transparent pathways into operations, sales or cargo management

Our Values in Action

Professionalism

- Integrity
- Teamwork

Applicants must have full working rights in Australia. TAG is an equal opportunity employer and welcomes applications from candidates of all backgrounds.

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