Most Product Managers are hired to deliver a roadmap.

This role is about helping shape it.

You’ll join a collaborative Digital team where your ideas will influence future digital initiatives, customer experiences and platform improvements - not simply execute someone else's priorities.

Better still, you'll be there to see the results. Rather than delivering projects and moving on, you'll continue refining and improving the digital experiences you help create.

The Opportunity

Reporting to the Senior Manager - Digital, you'll take ownership of a broad portfolio spanning the organisation's public website, customer portal, mobile applications and supporting digital platforms.

Working across both strategic initiatives and day-to-day optimisation, you'll partner closely with Marketing, Customer Experience, Technology and external vendors to continually improve how customers interact with the organisation.

With approximately 50% of your time focused on strategic initiatives and 50% dedicated to continuous improvement, you'll enjoy the variety of balancing future innovation with ongoing optimisation.

Over the coming years you'll help shape initiatives including AI-enabled customer experiences, digital authentication, self-service platform enhancements and the ongoing evolution of key customer-facing platforms.

Key Responsibilities

- Shape and deliver digital initiatives across customer-facing platforms.
- Identify opportunities to improve customer journeys using data, analytics and customer insights.
- Partner with business, technology and external vendors to successfully deliver digital outcomes.




- Drive platform enhancements, releases and continuous optimisation.
- Contribute to the future digital roadmap by identifying opportunities for innovation and improvement.
- Mentor junior team members while fostering a collaborative, high-performing team culture.

About You

You’ll already have experience managing digital products, platforms or customer experience initiatives and enjoy working where business, technology and customer experience intersect.

You understand how websites, CMS platforms, CRM solutions (ideally Salesforce or similar) and supporting technologies combine to create seamless digital experiences.

Importantly, you’re naturally curious. You enjoy understanding how digital platforms work, asking questions, solving problems and making practical recommendations rather than simply coordinating delivery.

You’ll also be someone who enjoys collaborating with others, building trusted relationships across the business and taking ownership without waiting to be asked.

Why Join?

This is a genuine opportunity to broaden your impact.

Rather than owning one narrow product inside a large organisation, you’ll influence multiple customer-facing platforms while helping shape the future direction of Digital.

You’ll work in an workplace where initiative is encouraged, ideas are welcomed and you’ll have the opportunity to mentor others while continuing to grow your own career.

If you’re looking for greater ownership, more variety and the chance to see the long-term impact of the work you deliver, we’d love to hear from you.

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📌 Digital Product Manager (Parramatta)
🏢 Xceltium
📍 Parramatta