The role: Our Reservations Agents at Elements of Byron are responsible for managing accommodation bookings via phone, email and online booking platforms in a courteous and efficient manner. This includes assisting with initial enquiries through to bookings via phone, email and third-party platforms. Your strong communication skills will see you excel as you confirm individual accommodation needs and arrange pre-payments in line with resort procedures. The role also supports our Conferencing & Groups team with accommodation booking, updating guest rooming lists and organizing special guest room requests such as amenities or welcome packs.

To set you up to succeed: You will receive structured training and be paired with a buddy to ensure you feel confident in handling enquiries independently.

The hours: Full time permanent role available working 38 hours a week, across a 7-day rotating roster.

Ideally you will be an Australian Citizen or Resident, as this is a permanent position we are not able to consider someone on a WHV.

The shifts: 8am - 4pm & 9am - 5pm

Rates: Mon-Fri $26.70, Sat $33.38, Sun $40.05

We are looking for people who can be flexible to work these shifts that includes a weekend or one weekend day.





Requirements

- Previous experience in a Reservations role within a 4-5 star hotel/resort environment or an Inbound Call Centre role
- Well presented with excellent communication skills both written and verbal
- Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously
- Robust organisational skills with a clear focus on quality and standards
- Ability to multitask and handle a high volume of calls and email enquiries
- Intermediate to advanced level Microsoft Office Suite and Opera System experience would be highly regarded
- Ability to communicate with a diverse range of people
- Full availability to work weekends and public holidays

Benefits

- Restaurant, Accommodation and Spa treatment staff discounts
- Employee Assistance Program
- Full Day Orientation and dedicated departmental training
- Annual and fortnightly staff awards
- Refer a friend incentive
- Stability and long term employment opportunities for the right candidate
- Work in a beautiful beach side award winning resort

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📌 Reservations Agent (Byron Bay)
🏢 Elements of Byron
📍 Byron Bay