Operations & Business Support Coordinator

This is B2B wholesale, not a call centre and not retail. A hands-on operations and business support role spanning purchasing, data, sales and marketing support, with customer service as backup. Our customers are practical, the work is real, and we need someone who thinks while they work, not just follows procedures.

Who We Are

One of Australia's leading specialist wholesalers of stainless-steel fasteners and marine hardware. National reach, solid reputation, over a decade in business, and we use modern tools, including AI, across every department.

What You'll Actually Do

Operations & Purchasing (the core)

- Coordinate inbound containers and imports: shipment schedules, arrival reports, and prioritisation based on cash flow and demand
- Maintain and analyse data: spreadsheets, reports and internal systems, turning numbers into decisions
- Use AI tools daily to work smarter across it all
- Support the sales team: national-account reporting, converting overseas quotes to AUD, and pricing recommendations
- Coordinate marketing campaigns: tracking, customer updates, webshop promotions and rewards
- Make proactive outbound calls, warm and cold, to reactivate customers and open new accounts (via our CRM)

Customer Service (essential backup)

- Process orders, quotes, credits and invoices accurately and efficiently
- Solve customer issues and cover the team during lunch, leave and busy periods

What's In It For You

- Genuine variety: operations, purchasing, data,



sales and marketing support, and customer service
- Learn how wholesale operations work end-to-end
- Work with modern tools, including AI
- A team that shares knowledge and values reliability
- Long-term opportunity with a stable, respected company

What We Need From You

Must-haves

- 2+ years in business support, operations, sales support, purchasing or office coordination (B2B or industrial valued)
- Analytical mindset: you see patterns in data, not just rows, and are confident in Excel
- Organised and detail-oriented, able to juggle competing priorities
- Fast learner who figures things out without constant direction
- Strong written and verbal communication, and comfortable making regular outbound calls, warm and cold
- General tech confidence and open to AI tools
- Hardware, building supplies, fasteners, industrial wholesale, logistics or supply-chain experience
- ERP or CRM familiarity (SAP, Pronto, Dynamics or similar)
- Experience with purchasing, imports or freight
- Sense of humour intact after a busy day

The Reality

Operations and business support is the daily rhythm: purchasing, data, sales and marketing support. Customer service is the backup that keeps everything running, and you'll keep it sharp to cover the team. You'll do both, and use AI to work smarter across all of it. If you want a role where no two days look the same and you're trusted to think, this is it.

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📌 Operations & Business Support Coordinator (Blacktown)
🏢 seek.com.au
📍 Blacktown