About the Role

We are looking for an experienced Senior Learning & Development Trainer to join our Induction Delivery team within People & Culture. Reporting to the Induction Delivery Lead, you will shape the organisation’s onboarding and induction training, coach a small cohort of L&D; trainers, and continuously improve our learning solutions. The role can be based in Kawana, NorthLakes or Toowong.

About Us

Auto & General (A&G;) is the fastest growing Australian insurance business, providing comprehensive general insurance solutions since 2000. Our portfolio covers Car, Motorcycle, Home, Contents, Pet and Travel Insurance, often in partnership with leading brands such as Budget Direct, Coles Insurance, ING and Qantas. We work together to ‘safeguard a brighter future’ for our customers, our people and the wider community. Our culture is built on high performance with high integrity (the A&G; Way) and we invest heavily in our people through generous rewards, benefits, development opportunities and long term job security.

What you’ll be doing

- Coach and develop a team of Learning & Development trainers, supporting their capability growth.
- Partner with the Induction Delivery Lead on team operations, reporting and day to day administration.
- Design, develop, deliver and evaluate high impact L&D; solutions that align with business objectives, A&G; values and the specific needs of new hires.
- Consult with business leaders, HR partners and Subject Matter Experts to identify and prioritise capability gaps.
- Ensure all training documentation meets relevant industry legislation and Registered Training Organisation (RTO) standards where vocational outcomes are required.
- Research, recommend and embed modern, best practice learning techniques, tools and strategies.
- Lead continuous improvement initiatives, proposing creative solutions to enhance policies, processes and learning assets.
- Deliver train the trainer sessions for new content and for the professional development of fellow trainers.




- Build and sustain relationships with internal and external training professionals to share best practice.
- Engage learners, understand their challenges and provide the support they need to succeed.
- Conduct regular one on one check ins with the broader team and maintain stakeholder relationships.
- Collate survey statistics and other reporting data into clear, actionable spreadsheets for senior leadership.

What experience you’ll bring

- Minimum 2years of proven experience in a Learning & Development or trainer role, with hands on facilitation of programmes and delivery of engaging learning experiences.
- Strong knowledge of adult learning principles and instructional design methodologies.
- Demonstrated experience coaching or leading others in a learning environment.
- Excellent stakeholder engagement and consultation skills; ability to build effective relationships and uncover learning needs.
- Outstanding written and verbal communication – you can articulate concepts clearly and collaborate across teams.
- Proven ability to manage your own workload, set priorities and adapt to changing demands.
- A proactive, curious mindset with a commitment to continuous personal and professional development.
- Be Rewarded: Bonuses, employee recognition via Rewards Gateway and exclusive discounts with 600+ retailers.
- Work Flexibility: Hybrid work options to help you balance personal and skilled commitments.
- Leave Options: Volunteer days, an additional paid “ME” day, generous parental leave and the ability to purchase extra leave.
- Grow With Us: Wide range of learning and professional development programmes to support your career aspirations.
- Give Back: The A&G; Difference programme enables volunteering, fundraising and charitable donations.
- Take Care of Yourself: Well being hub, mental health support and fitness discounts.
- Celebrate the Wins: On site events, family fun days and annual celebrations.
- Save Money: Discounts on A&G; insurance products and exclusive deals with retailers and hospitality partners across Australia

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📌 Senior L&D Trainer (North Lakes)
🏢 Auto & General
📍 North Lakes