Technical Customer Service Officer - Diving Division

Love diving? Passionate about customer service? Join the team behind one of the world's leading dive brands.

We're looking for a Technical Customer Service Specialist to deliver outstanding support to our dealer network and customers across Australia and Current Zealand. You'll be the key contact for customer enquiries, order processing, service coordination, warranty administration, and technical support, helping ensure an exceptional experience at every stage of the customer journey.

What you’ll be doing to support our business:

Provide exceptional customer service and technical support.

Process customer orders and sales administration accurately and efficiently.

Coordinate service, repairs and warranty claims.

Support dealers and authorised service centres with product and technical enquiries.

Build strong customer relationships and resolve issues professionally.

Maintain accurate CRM, ERP and service records.

Work closely with Sales, Product, Technical Services and Logistics teams.

What You'll Bring:

Experience in customer service, sales support or service administration.

Strong communication and relationship-building skills.





Excellent organisational skills and attention to detail.

A proactive, problem-solving mindset.

Experience with CRM, ERP or service management systems (preferred).

Experience in the diving, marine or outdoor recreation industries.

Technical service or warranty administration experience.

Knowledge of dive equipment and products.

Who are we, google us and check out our social media and websites:

BLA is Australia’s leading wholesale distributor of marine parts and accessories. With over 50 years in the industry and facilities across Australia and New Zealand, we service more than 4,000 customers, including OEMs, boat dealers, service centres, retailers, and chandlery shops.

BLA represents over 40 international brands, includingDometic, Mastervolt, BEP, Blue Sea Systems, C-Zone, Minn Kota, Humminbird, Sierra, Scubapro and Lewmar.

BLA is part ofBrunswick Corporation (NYSE: BC), the global leader in marine recreation—delivering innovation that transforms experiences on the water and beyond.
Learn more atwww.bla.com.auandwww.brunswick.com.

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📌 Technical Customer Service Officer - Diving Division (Brisbane)
🏢 Boating Lifestyle Adventure
📍 Brisbane