We’re a well-established finance provider serving clients across Australia, committed to delivering top-notch customer service. Our goal is to make the finance process as smooth and efficient as possible for our clients. Our supportive and friendly team works diligently to ensure customer satisfaction, and we’re based in the stunning Sunshine Coast.
If you’re enthusiastic about providing excellent customer service and want to be part of a great team, we’d love to hear from you!
What You’ll Do:
As the first point of contact for our clients, you’ll play a crucial role in delivering exceptional service. Your responsibilities will include:
- Answering phone calls promptly and politely
- Providing outstanding support to your team members
- Managing customer inquiries via phone and online
- Assisting customers throughout the application process
- Filing and organizing customer documentsManaging the email inbox efficiently
- Using your initiative and problem-solving skills to exceed customer expectations
- Performing other administrative duties as needed
What We’re Looking For:
We value a positive and enthusiastic attitude, and while previous experience in customer service is beneficial, it’s not required. Here’s what we’re looking for:
- A friendly and skilled phone manner
- Excellent concentration, attention to detail, and capacity for work
- Some experience in customer service or a related field
- Strong computer and typing skills
- Ability to make decisions and multitask effectively
- A mature, resilient, and proactive nature
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