Blood Services Implementation Specialist

SCC Soft Computer Australia Pty Ltd – Sydney CBD NSW

This role offers a unique chance to join the largest pathology and laboratory information system network in the world, supporting mission-critical blood services technology that directly impacts patient care and clinical outcomes. The blood services Implementation Specialist provides on-site and in-house application support, troubleshooting, and end-user training for assigned clients during implementation projects, software upgrades, and Hardware upgrades.

DUTIES AND RESPONSIBILITIES

- Provides system file build, system functionality training, pre-live audit, go-live assistance, and post-live audit with the hospital blood bank, donor center, and/or nursing staff.
- Maintains a thorough understanding of the system's overall capabilities and Best Practice use.
- Guides clients in building and fully utilizing all existing system functionality
- Provides telephone consultations and web-based training sessions to clients as needed
- Logs and assigns an appropriate level of criticality to all SoftBank, SoftDonor, and/or SoftID.Tx-related calls and tasks.
- Prepares and updates agendas, activity trackers, and other documents related to monitoring project progress.
- Works effectively with Blood Services team members and other SCC staff to ensure timely and satisfactory resolutions to client implementation issues.




- Escalates any issues that may adversely affect client satisfaction or project timeline.
- Effectively manages assigned workload.
- Actively participates in knowledge-sharing with other Blood Services team members.
- Provides meaningful recommendations for improving the product.
- Serves as an additional resource for non-assigned clients as needed.
- Participates in technical training programs as assigned.

JOB SPECIFICATIONS

Education Required

A degree in a healthcare-related field. A Bachelor of Science degree in Medical Technology with a specific course in Transfusion and/or Donor Services is highly desirable. Relevant experience may be substituted for a degree.

Experience Required

A broad understanding of blood bank, donor, and/or transfusion administration protocol is essential. 3-5 years of previous experience in a blood bank, donor laboratory, or clinical setting preferred. Prior experience in the usage, file building, and troubleshooting of laboratory information systems (LIS), highly desirable. Must be a current resident of Australia

Skills Required

- Comprehensive understanding of NATA/TGA regulatory requirements.
- Excellent planning, organizational, interpersonal, teaching, presentation, and communication skills.
- Ability to work independently
- Ability to perform effectively in a team environment.

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📌 Blood Services Implementation Specialist (New South Wales)
🏢 SCC Soft Computer Australia
📍 New South Wales