As part of a global company, Tunstall is the market leader in telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

What there is

That feel-good feeling to help people who need it

Great training and onboarding to the team

Amazing and supportive leaders

This position is advertised as full-time; however, we are also open to applications from candidates seeking part-time arrangements.

You’ll be based in our Eagle Farm office, with hybrid work opportunities available once trained.

Responsibilities

Be a primary point of contact (via phone and email) for non-urgent product and service enquiries

Ascertain the nature of client requests and address them accordingly

Process installations of current medical alarm units and devices that are connected to our Emergency Response Centre

Respond to new and current client telephone calls and online enquiries

Provide first-level fault support and troubleshooting to clients experiencing alarm issues

Recommend the most suitable products, explaining how they work to existing and new clients





Update the client database to ensure that the information is correct and general data entry

The successful candidate

Engaging 'people person' with the ability to demonstrate empathy and patience

Proven experience in customer service or sales

Excellent resilience and listening skills

Ability to think on your feet and make decisions

Computer-literate with the ability to pick up new systems quickly

Superb phone manner and attention to detail with written communications

Have a positive, team-player mindset

Why join Tunstall?

We offer a range of benefits to support your success and wellbeing:

Above Award pay

Free onsite gym and coffee machine

Fun cultural team events and recognition

Company-paid employee wellbeing counselling, plus perks and discounts

Training opportunities in a performance for purpose company

Free parking (onsite and nearby)

Diversity and Inclusion

At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, abilities and lived experiences.

You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy, by covering the cost of required checks once you’ve got the role for your Police Check and NDIS Worker Check.

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📌 Customer Service Consultant (Queensland)
🏢 Tunstall Australasia
📍 Queensland