Sales & Operation Assistant – Full-Time
Base Salary + Commission
Saturday availability essential

About us

Novita Diamonds is the world’s leading lab-grown diamond specialist, with showrooms in
New Zealand, Australia, the UK, Germany, and Singapore.
We offer the largest range of certified, eco-friendly diamonds and are proud to provide high- quality, ethically sourced, conflict-free, and utterly stunning jewellery. Novita Diamonds is proudly women-owned and led, with over 80% of our team being female. We foster a energetic, supportive, and empowering team culture.

About the role

We are looking for a Full-time Sales & Operation Assistant to join our Brisbane showroom team.
In this customer-facing role, you will guide clients through one of the most exciting and
meaningful purchases of their lives – from engagement rings to fine jewellery. You will be
part of a tight-knit team, delivering personalised, high-quality service and ensuring every
client’s experience is exceptional from start to finish.

Key Responsibilities:

- Conduct in-person client consultations in the showroom, offering tailored product recommendations
- Assist clients in selecting engagement rings, wedding bands, and fine jewellery
- Educate customers on lab-grown diamonds and ring styles (full training provided)
- Handle sales transactions and process orders with accuracy and care
- Manage all aspects of shipping, including both inbound and outbound logistics




- Oversee the receipt and processing of diamond inventory with meticulous attention to detail
- Maintain showroom presentation and assist with inventory checks and restocking
- Build strong relationships with both new and returning customers
- Assist the Operations team with a range of administrative duties, including updating order information, managing email correspondence, maintaining filing systems, managing records, and other support tasks to ensure smooth and efficient operations

About You:

- Passionate about customer service and sales
- Professional, warm, and confident in a client-facing environment
- Excellent communication skills – both written and verbal
- Reliable, proactive, and well-presented
- Sales or retail experience (minimum 1 year) preferred – jewellery or luxury retail experience is a plus
- Eager to learn about diamonds and jewellery – we provide full training!
- Available to work weekends and public holidays as required

What’s in it for You?

- Base salary plus uncapped commission
- Extensive training in lab diamonds and fine jewellery
- A supportive team environment in a beautiful retail setting
- Work with stunning products that truly make people smile
- Opportunities to grow with a rapidly expanding international brand
- Staff discounts
- Be part of a business that champions sustainability and mine-free diamonds

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📌 Sales & Operation Assistant (Brisbane)
🏢 Novita Diamonds
📍 Brisbane