Turn Your Customer Service Skills Into a Career in Software

Do you enjoy helping people, solving problems, and delivering great customer experiences?

Are you looking for more than just another customer service role?

At Microhouse, we’re looking for a Customer Support Specialist to join our team and become the trusted first point of contact for our customers. This is a fantastic opportunity for someone with a strong customer service background who wants to develop new skills and build a career in the technology industry.

You don’t need to be a technical expert or have previous software implementation experience. We’ll teach you our software and industry knowledge. What we’re really looking for is someone who enjoys helping customers, communicates confidently, and loves solving problems.

For the right person, this role offers a clear pathway into Software Implementation where you’ll help onboard and train customers across Australia and New Zealand.

About Microhouse

For more than 40 years, Microhouse has delivered industry-leading software solutions to tyre and automotive businesses throughout Australia and New Zealand.

Our customers rely on our software every day to manage sales, inventory, workshops, customer relationships, and business operations. We’re proud of the long-term relationships we’ve built and the exceptional support we provide.

About the Role

As a Customer Support Specialist, you’ll work closely with our customers to answer questions, resolve issues, and help them get the most from our software.

Most of your day will involve speaking with customers, understanding their needs, and guiding them through solutions.



If you’re someone who enjoys helping others and creating positive customer experiences, you’ll thrive in this role.

Key Responsibilities

Answer customer enquiries via phone, email, and remote support sessions

Provide friendly, professional, and knowledgeable customer service

Troubleshoot software‑related issues and help customers find solutions

Log and manage customer requests through our support system

Follow up with customers to ensure issues are resolved

Work closely with colleagues to deliver outstanding customer outcomes

Assist with customer onboarding and training activities

Contribute to support documentation and knowledge resources

Learn our software and business processes to become a trusted advisor to customers

What We’re Looking For

Previous experience in customer service, customer support, contact centre, retail, hospitality, banking, administration, or a similar customer-facing role

Excellent communication skills and phone manner

A genuine passion for helping people

Strong problem‑solving skills

Ability to stay calm and professional in challenging situations

Strong organisation and attention to detail

Positive attitude and willingness to learn

Ability to work both independently and as part of a team





Australian Citizenship or Permanent Residency

Bonus Points If You Have

Help desk or software support experience

Experience using CRM or ticketing systems

Knowledge of Microsoft 365

Automotive, retail, or small business experience

Experience with POS or business software systems

This role is designed to develop future Software Implementers and Consultants.

As your product knowledge and confidence grow, you’ll have opportunities to:

Deliver customer training sessions

Assist with software implementations

Configure solutions for new customers

Participate in onboarding projects

Travel to customer sites across Australia and New Zealand

Build consulting, project management, and business analysis skills

Why Join Us?

Competitive salary package

Hybrid work environment

Ongoing training and professional development

Clear career progression opportunities

Birthday leave

Travel opportunities throughout Australia and New Zealand

Supportive and collaborative team culture

Convenient Wilston location close to public transport

Outstanding coffee and a great team

The Person Who Will Succeed in This Role

You’re someone who enjoys talking to customers, finding solutions, and making people’s day easier.

You may currently work in customer service, retail, hospitality, banking, insurance, telecommunications, administration, or a support centre and be looking for an opportunity to build a long-term professional career in technology.

If you’re motivated, customer-focused, and ready to learn, we’d love to hear from you.

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📌 Customer Support Specialist (Queensland)
🏢 Microhouse Australia
📍 Queensland