For over 58 years, Wynstan has been one of Australia's leading manufacturers, suppliers and installers of Blinds, Doors, Shutters and Awnings. With showrooms across NSW and Victoria, we continue to grow through our commitment to quality products and exceptional customer service.

We're looking for a motivated and customer-focused Call Centre Representative to join our friendly team at our Yennora Head Office.

About the Role

As the first point of contact for our customers, you'll play a key role in delivering an exceptional customer experience while supporting our Sales team. This is an excellent opportunity for someone who enjoys customer interaction, administration and working in a fast-paced environment.

Your responsibilities will include:

- Handling inbound customer enquiries via phone, email and website.
- Following up website leads and supporting recent customer enquiries.
- Scheduling appointments for our Sales Consultants.
- Preparing quotes, processing orders and completing customer documentation.
- Processing payments and maintaining accurate customer records.
- Providing product information and assisting customers with general enquiries.
- General administrative duties, including data entry and filing.

About You

To be successful in this role, you'll have:

- Previous experience in a Customer Service, Call Centre or Administration role.




- Excellent communication skills with a friendly, professional phone manner.
- Proven ability to efficiently handle inbound and outbound calls, manage call queues, and deliver against service and performance KPIs.
- Confidence using computers and learning new systems.
- The ability to multitask and prioritise in a busy environment.
- A positive attitude and a genuine passion for delivering outstanding customer service.
- Previous sales or lead generation experience will be highly regarded but is not essential.
- Familiarity with CRM reporting, call analytics, or quality monitoring tools. (Desirable)
- Knowledge of the home improvement, blinds, retail, or manufacturing industry. (Desirable)
- Available Monday to Friday and ability to work a rostered Saturday (10:00am - 4:00pm) when required

Why Join Wynstan?

- Stable, full-time permanent position with an established Australian company
- Comprehensive training and ongoing support
- Career progression opportunities across a growing business
- Friendly and supportive team environment
- Staff discounts on Wynstan products

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📌 Call Centre Representative (New South Wales)
🏢 Wynstan
📍 New South Wales