Lead Daily Operations. Support a High-Performing Team. Deliver Exceptional Service.

We’relooking for a hands-on, customer-focused Branch Manager to coordinate the preparation, delivery, and collection of our vehicle fleet.You’lllead a local team, ensure operational excellence, and play a key role in delivering exceptional service to our clients and referral partners.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is straightforward:Reduce the Inconveniencefor customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

- Care & Passion– to deliver outstanding service the waywe’dwant to be treated
- Courage– to be empowered and make informed decisions
- Can Do– a proactive mindset focused on solving problems and improving
- Trust– to be counted on to do the right thing in all relationships

WhatYou’llBe Doing

You’llmanage branch operations, lead your team, and oversee day-to-day vehiclelogisticsand customer delivery, including:

- Coordinating the preparation, delivery, return, and maintenance of Compass vehicles
- Managing daily workflows and supporting your team’s performance
- Providing hands‑on support to ensure vehicles are cleaned and ready for delivery




- Leading by example in customer service and issue resolution
- Completing branch reports and documentation accurately and on time
- Conducting vehicle inspections and ensuring all vehicles meet Compass standards
- Collaborating with the Senior Branch Manager toidentifyopportunities for improvement
- Ensuring safety, compliance, and cleanliness across the branch

WhatYou’llBring

- 2+ years in a face-to-face customer service role
- Previousexperience managing or leading a small team (preferred)
- Strong communication,logistics, and problem‑solving skills
- High levelof computer literacy and confidence using multiple systems
- Strong administration and time management ability
- Experience in the rental, fleet, or vehicle industry (advantageous)
- Understandingoflogisticsin the motor trade, smash repair, or dealerships (ideal but not essential)

Why Join Compass

- Competitive salary packagecommensuratewith your experience.
- 12 weeks paid parental leave
- Employee Assistance Program (EAP) – free, confidential support
- “Make a Difference Leave” – a paid day to volunteer in the community
- Dedicated learning and development days
- Rewards and recognition programs
- Supportive and collaborative workplace culture

We value diversity and encourage applications from people of all backgrounds.

#J-18808-Ljbffr

📌 Branch Manager (New South Wales)
🏢 Compasscorp
📍 New South Wales