- Previous customer service or industry experience preferred, but not essential
- Adept at navigating computer systems to manage customer interactions and records
- Ability to analyse situations and think critically to find solutions to customer issues
- Excellent verbal and written communication skills
- Ability to remain composed in a fast-paced work environment and under pressure
Duties & Responsibilities
- Resolve customer issues and concerns in an efficient manner
- Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
- Assist customers with accurate and timely order placement, tracking, and processing
- Foster strong and positive relationships with customers to encourage loyalty and repeat business
- Provide excellent customer service over the phone and on emails making a outstanding first impression in every case
Benefits
- Employee discounts on Aidacare health equipment products and services
- Quarterly incentive scheme
- Employee Assistance Program to support mental wellness
- Benefits package includes discounts for retail, insurance, gym and more
- Comprehensive training program to equip you with the necessary skills and knowledge
About the company
Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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📌 Customer Service Consultant (New South Wales)
🏢 Aidacare
📍 New South Wales
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