One Stop Homes is looking for a Sales & Client Liaison Coordinator, responsible for delivering an outstanding customer experience from the initial enquiry through to project commencement. This role supports the sales process, maintains regular communication with clients, coordinates documentation, and assists the team in converting leads into successful projects.

The successful applicant will be highly organised, personable, and able to manage multiple clients while maintaining a professional and positive attitude.

Respond to new enquiries via phone, email, website and social media.

Qualify leads and schedule appointments for the sales team.

Follow up quotations and proposals.

Maintain and update the CRM system.

Assist in preparing sales presentations and client information packs.

Track sales opportunities and provide weekly updates.

Act as the primary point of contact for clients during the planning and pre-construction stages.

Keep clients informed of project progress and upcoming milestones.

Coordinate communication between clients, designers, certifiers, engineers and consultants.

Ensure clients receive all required documentation in a timely manner.

Manage client expectations and promptly resolve questions or concerns.

Deliver exceptional customer service throughout the entire client journey.

One Stop Homes is looking for a Sales & Client Liaison Coordinator, responsible for delivering an outstanding customer experience from the initial enquiry through to project commencement. This role supports the sales process, maintains regular communication with clients, coordinates documentation, and assists the team in converting leads into successful projects.





The successful applicant will be highly organised, personable, and able to manage multiple clients while maintaining a professional and positive attitude.

Key Responsibilities

Sales Support

- Respond to new enquiries via phone, email, website and social media.
- Qualify leads and schedule appointments for the sales team.
- Follow up quotations and proposals.
- Maintain and update the CRM system.
- Assist in preparing sales presentations and client information packs.
- Track sales opportunities and provide weekly updates.

Client Liaison

- Act as the primary point of contact for clients during the planning and pre-construction stages.
- Keep clients informed of project progress and upcoming milestones.
- Coordinate communication between clients, designers, certifiers, engineers and consultants.
- Ensure clients receive all required documentation in a timely manner.
- Manage client expectations and promptly resolve questions or concerns.
- Deliver exceptional customer service throughout the entire client journey.

Administration

- Prepare contracts, variations and project documentation.
- Schedule meetings and site inspections.
- Maintain accurate project records and filing systems.
- Support the construction team with administrative tasks.

Marketing & Business Development





- Follow up previous enquiries and dormant leads.
- Assist with customer reviews and testimonials.
- Help coordinate social media enquiries and marketing campaigns.
- Attend display homes, trade shows or community events when required.
- Identify opportunities to improve the customer experience and increase sales.

Skills & Experience

- Previous experience in sales, customer service or client liaison.
- Excellent verbal and written communication skills.
- Strong organisational and time management abilities.
- Qualified presentation and telephone manner.
- Proficient in Microsoft Office and Google Sheets.
- Ability to work independently and as part of a team.
- Experience within residential construction or the building industry is highly desirable.

Personal Attributes

- Friendly, approachable and confident.
- Strong attention to detail.
- Self-motivated with a positive attitude.
- Excellent problem-solving skills.
- Able to build strong relationships with clients and industry professionals.
- Honest, reliable and professional.
- Passionate about delivering exceptional customer service.

Key Performance Indicators (KPIs)

- Lead response times.
- Quote follow-up completion.
- Client satisfaction and feedback.
- Conversion rate from enquiry to signed contract.
- CRM accuracy and timely updates.
- Client communication milestones achieved.
- Sales support targets and team contribution.

Reporting To

Director / Sales Manager

Employment Type

- Full-time or Part-time - Prefer Part-Time
- Monday to Friday
- Office based with occasional site visits

Remuneration

Salary plus superannuation,

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📌 Sales & Client Liaison Coordinator (Nowra)
🏢 One Stop Homes
📍 Nowra