Haymans Maroochydore is a leading electrical and data wholesale supplier located on the Sunshine Coast. Guided by the values of Service, Integrity and Reliability, Haymans serves a diverse range of electrical and data contractors.
Trade Counter & Internal Sales
Haymans Maroochydore
- QLD
- Full Time
About Haymans Maroochydore
Haymans Maroochydore is a leading electrical and data wholesale supplier located on the Sunshine Coast. Guided by the values of Service, Integrity and Reliability, Haymans serves a diverse range of electrical and data contractors.
The Opportunity
This is your opportunity to join a high-performing sales team at the front line of a fast-paced trade retail environment. As our Trade Counter & Internal Sales All-rounder, your principal responsibility is serving our trade customers - both over the counter and by phone - ensuring they get the right products, the right advice, and the right service every time.
You'll be responding to enquiries via phone and email, entering orders accurately, and following up to ensure deliveries reach the customer on time. Whether you're on the phone or serving at the trade counter, your ability to build genuine rapport will set you apart.
Your yes first attitude will make a positive impact on our customers experience and the success of the business. You'll thrive here if you enjoy a busy, team-oriented environment where customer satisfaction drives everything you do.
Key Responsibilities
- Serve trade customers over the counter and via phone, delivering a professional and efficient experience
- Respond to customer enquiries by phone and email, ensuring orders are entered accurately and promptly
- Follow up on orders to ensure timely delivery and proactively communicate with customers on order status
- Build and maintain robust relationships with our customers
- Work closely with the warehouse and purchasing teams to confirm product availability and coordinate deliveries
- Maintain accurate customer and order records within the business system
- Support the broader sales team to meet service standards
- Assist with trade counter presentation and ensure a well-organised customer-facing area
About You
- Previous experience in electrical trade sales or as an electrician would be beneficial, but is not essential - your attitude and willingness to learn matter most
- A customer-first mentality with an excellent telephone manner and the ability to build genuine rapport, whether over the phone or face-to-face at the trade counter
- A strong work ethic and motivated self-starter who takes pride in their contribution to the team
- A willingness to learn and a genuine desire to contribute to team objectives
- Well-organised with strong attention to detail, particularly when processing orders
- Confident verbal and written communication skills
- Hold a current driver's licence
What We Offer
- A supportive and inclusive team environment where your contribution is valued
- Stable, full-time role with a well-established and growing wholesale business
- Hands-on training and mentorship to build your product knowledge and sales skills
- Real career progression pathways within the business
- The opportunity to work with a diverse and interesting product range serving critical industry sectors