Join a team that makes a real difference.

For over 40 years, GOC Care has been delivering high-quality, community-based support to older Australians across the greater Brisbane and Gold Coast areas. As a well-established not-for-profit organisation, we are committed to delivering personalised care that enhances the wellbeing and independence of our clients.

We’re currently seekinga passionate and experienced Care Partner Team Leader to join our dedicated team. The Care Partner Team Leader is responsible for leading a team of Care Partners in delivering high-quality, client-centred support within the Support at Home and CHSP programs. The role ensures effective coordination of services, client assessments, care planning, and service monitoring in accordance with government guidelines, aged care quality standards, and organisational policies.

This position provides day-to-day leadership and oversight of care coordination activities, while also supporting staff development, continuous improvement, and quality compliance across the team.

About the Role:

As a Care Partner Team Leader, you will:

Have a strong understanding of the Support at Home (including transitioned HCP) and CHSP programs, including relevant guidelines and client eligibility.

Build strong relationships with clients, and families to ensure the delivery of safe, high-quality and person-centred care.

Monitor participant budget utilisation and unspent funds, ensuring services align with Support at Home Program and CHSP guidelines.

Maintain accurate client records and documentation in line with compliance standards.

Support and liaise with internal teams and external health professionals to deliver holistic care.

Ensure care is delivered in accordance with the Aged Care Quality Standards.





Manage and respond to client and family complaints and incidents in line with organisational policy, the Aged Care Quality Standards and regulatory report requirements (e.g. Serious Incident Response Scheme)

Oversee a team of Care Partners, including mentoring, appraisals and performance management

Drive growth of the service by identifying opportunities to increase client referrals, service utilisation and community partnerships within the region.

About You:

You are a motivated and compassionate qualified who brings:

Demonstrated experience in a care coordination or case management role, ideally in aged care.

Proven ability to lead a team and manage staff performance.

Experience in Aged Care Case Management.

Strong understanding of My Aged Care, MAC portals or other aged care client systems, Support at Home or CHSP and the Aged Care Quality Standards.

Excellent communication, interpersonal and problem-solving skills.

The ability to work collaboratively within a team.

A genuine passion for working with older people and supporting their independence.

Certificate IV or Diploma in Aged Care, Nursing, Community Services, or related field.

Current First Aid & CPR certification (or willingness to obtain).

Valid National Police Check (or willingness to obtain).

Current driver’s licence and access to a reliable vehicle.

Proficiency in client care systems such as AlayaCare (desirable).

Eligibility to work in Australia.

Why Work with GOC Care?

Flexible working conditions after probation period.

Regular training and professional development opportunities.

A supportive and inclusive team culture with a strong community focus.

Attractive salary, with the opportunity to grow in your role

#J-18808-Ljbffr

📌 Care Partner Team Leader (Queensland)
🏢 GOC Care
📍 Queensland