Community Development | Customer Service, Library Services

- $75,630 to $81,263 pro rata, plus superannuation
- Part -time 45 hours per fortnight, permanent
- CBD Location

As the capital city of Western Australia, the City of Perth is a Local Government that is ambitious for the future. To achieve our aims, we recruit the very best people who understand the City exists to enable and deliver the aspirations of the community.

The Opportunity

Be the welcoming face of the City of Perth Library! As a Customer Service Officer, you'll assist visitors with enquiries, payments and access to library services, technology, collections and programs, delivering exceptional customer service to a diverse community every day.

Reporting to the Team Leader Library Operations, your responsibilities would primarily include:

- Deliver exceptional customer service by assisting patrons with library and City of Perth enquiries;
- Process memberships, payments and bookings, providing efficient support to visitors and clients;
- Support the day-to-day operations of the Library, ensuring services run smoothly and effectively; and
- Help create a safe, welcoming and inclusive workplace for all library patrons and visitors.

About You

- Good communication skills with experience providing customer service via multiple channels;
- High level of computer literacy skills;
- Experience in taking payments and cash handling;




- Ability to work autonomously and as part of a team.

If your experience and capabilities match these criteria, we welcome your application.

Above all, you will live our values of Commitment, Teamwork, Courage and Respect that allow us to come together to lead and support the community.

Please view the attached Application Pack to learn more about the role and working at the City.

Eligibility

- A right to work in Australia (e.g. a birth certificate, current passport or current visa);
- Fitness for work via a pre-employment medical;
- Must be available to work a rotating roster covering day and afternoon shifts, including weekends; and
- A satisfactory National Police Clearance (dated within 3 months).

Applications for this position will close at 5PM AWST on Sunday, 16 August 2026.

Applicants may also be considered for similar positions within the City of Perth.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive and welcoming as the City of Perth Community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

Canvassing of Elected Members during the recruitment process will disqualify your application.

For further information please contact Tess Fricke, Team Leader Library Operations, , .

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📌 Customer Service Officer - Library (Perth)
🏢 City Of Perth
📍 Perth