We are seeking an experienced and highly organised Back Office Manager to join us at the International Hotel Wagga. In this pivital role, you will be the operational backbone of the hotel, ensuring smooth day-to-day functions, efficient resource management, and exceptional support to both front-of-house teams and guests. If you thrive in a fast-paced hospitality environment and excel at bringing structure and accuracy to operations, this is an outstanding opportunity to make a real impact.

Key responsibilities:

- Roster Management: Develop, maintain, and optimise staff rosters across departments to ensure adequate coverage, control labour costs, and support team well-being.
- Reservations Oversight: Manage all aspects of hotel reservations, including group bookings, online systems, and inventory control to maximise occupancy and revenue.
- Daily Operations: Lead and coordinate back-office activities,



including inventory management, record-keeping, and administrative support. Work closely with the management.
- Monitor and report on key performance metrics, identify areas for improvement, and implement process enhancements.

About you:

- Proven experience in a similar back-office, administration, or operations management role within a service-driven setting.
- Exxcellent organisational and multitasking skills with exceptional attention to detail.
- Confidence handling accounts administration and reporting.
- Outstanding communication and leadership abilities- able to motivate and collaborate with diverse teams.
- High level of professionalism, discretion, and problem-solving capabilities under pressure.

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📌 Back Office Manager (Wagga Wagga)
🏢 International Hotel Wagga
📍 Wagga Wagga