IT Support Specialist

Silverwater, NSW | Full time | $90,000 - $100,000 + Super

Join a business where your work keeps everyone connected.

We're looking for a customer-focused IT Support Specialist who enjoys solving problems, helping people, and making technology work seamlessly.

This is a fantastic opportunity to join a well-established Australian organisation where you'll provide Level 1 & 2 support across a diverse technology environment while contributing to projects, process improvements, and modern workplace technologies.

If you enjoy variety, working with Microsoft technologies, and being the go-to person who keeps the business running, we'd love to hear from you.

About the Role

Reporting to the Operational IT Lead, you'll provide day-to-day technical support across hardware, software, Microsoft 365, mobile devices, and business systems.

You'll be responsible for resolving incidents, deploying equipment, supporting users both remotely and onsite, and contributing to a secure and reliable IT environment.

No two days are the same, making this an excellent opportunity for someone who enjoys hands-on technical work and delivering exceptional customer service.

Key Responsibilities

- Provide Level 1 & 2 support for desktops, laptops, mobile devices and business applications.
- Troubleshoot Microsoft 365, Windows and end-user technology issues.
- Manage incidents and service requests through the ITSM platform.
- Configure, deploy and maintain laptops, mobile devices and peripherals.
- Support Microsoft Intune,



endpoint management and user identity services.
- Assist with network connectivity, VPN and Wi-Fi troubleshooting.
- Support software installations, licensing and asset management.
- Assist with system maintenance, patching and endpoint security.
- Create and maintain technical documentation and knowledge articles.
- Identify opportunities to improve IT processes and enhance the user experience.

About You

You'll be someone who enjoys helping people and takes pride in delivering great customer service alongside strong technical support.

You'll ideally have:

- Experience in an IT Support, Service Desk or Desktop Support role.
- Strong troubleshooting skills across Windows and Microsoft 365.
- Experience with Microsoft Intune or similar endpoint management tools.
- Understanding of networking fundamentals including TCP/IP, VPN and Wi-Fi.
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to prioritise competing tasks.
- Exposure to ITIL environments is advantageous but not essential.
- A proactive mindset and genuine passion for technology.

Why Join Us?

- Salary of $90,000 - $100,000 + Super
- Supportive and team-oriented IT team.
- Exposure to modern Microsoft technologies and enterprise environments.
- Opportunities to contribute to projects and continuous improvement initiatives.
- Stable, long-term career opportunity with ongoing professional development.
- Convenient Silverwater location.

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