We are seeking a friendly and professional Front Desk Receptionist to join the team at Swell Resort in Burleigh Heads. This is a casual position that offers flexibility whilst maintaining our commitment to exceptional guest service. As the first point of contact for our guests, you will play a vital role in creating a welcoming atmosphere and ensuring every visitor has a memorable experience from the moment they arrive. This position is based on-site at our Burleigh Heads location and is essential to the smooth operation of our resort's front office operations.

What you'll be doing

- Greeting guests upon arrival and providing a warm welcome to the resort
- Managing check-in and check-out procedures efficiently and accurately
- Responding to guest enquiries and providing information about resort facilities, local attractions and services
- Processing guest payments and managing front desk transactions with accuracy
- Answering phones and directing calls to appropriate departments or staff members
- Handling guest requests and concerns with professionalism and a solution-focused approach
- Maintaining the cleanliness and organisation of the front desk area
- Coordinating with housekeeping, maintenance and other departments to ensure guest satisfaction
- Updating and maintaining accurate guest records and reservation systems
- Assisting with promotional activities and upselling resort facilities and services

What we’re looking for

- Excellent communication and interpersonal skills with the ability to engage guests from diverse backgrounds
- Strong organisational abilities and attention to detail
- Proficiency with computer systems and booking software (experience with hotel management systems is advantageous)




- Professional appearance and demeanour with a commitment to outstanding customer service
- Ability to remain calm and courteous under pressure, particularly during peak periods
- Reliability and flexibility to work casual shifts, including weekends and public holidays as required
- Prior experience in hospitality, customer service or reception roles is highly desirable
- A positive attitude, team-oriented mindset and willingness to learn
- Basic numeracy skills for handling cash and processing transactions accurately

About us

Swell Resort is a premier hospitality destination located on the stunning Gold Coast. We are dedicated to providing guests with exceptional experiences, combining comfortable accommodation, outstanding service and a commitment to hospitality excellence. Our team is passionate about creating memorable stays for every guest who walks through our doors. We pride ourselves on our friendly, professional approach and our ability to exceed guest expectations. At Swell Resort, we believe in fostering a supportive work environment where our team members are valued and have the opportunity to develop their skills within the vibrant hospitality industry.

What we offer

We offer a casual work arrangement that provides flexibility and the opportunity to develop your hospitality career with a respected resort operator. You will work alongside a supportive team in a dynamic setting where your contribution directly impacts guest satisfaction. This role offers the chance to build valuable experience in front office operations and guest services, develop your professional skills and be part of a welcoming resort community on the beautiful Gold Coast.

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📌 front desk receptionist (Queensland)
🏢 Swell Resort
📍 Queensland