Business Manager – Strategic Accounts

- High‑growth logistics leader
- Big‑name clients
- Sydney or Melbourne

Some roles keep the lights on. This one shapes the future.

Our client is a fast‑scaling, privately owned national logistics powerhouse partnering with some of Australia’s most loved brands. They have experienced significant growth over the last five years underpinned by best‑in‑class customer service and superior technology and data platform.

They operate in a highly competitive landscape, where the real point of difference isn’t trucks, tech or turnaround times - it’s sticky, powerful, senior relationships. The kind that make blue‑chip clients say, “We’re not going anywhere.”

And that’s where you come in.

This is a strategic account leadership role, not an ops firefighting gig. You’ll have full support from in field execution team and highly competent back office teams so you can focus on the high‑value work that actually moves the commercial needle.

Your superpowers will include:

- Owning the P&L; and shaping revenue, profitability and long‑term client attachment
- Influencing cross‑functional teams to deliver contractual KPIs
- Turning customer outcomes (NPS, delivery ratings, completion rates) into brag‑worthy wins
- Running strategic review meetings that land with impact
- Forming the kind of senior relationships that make clients genuinely want you in the room
- Leading commercial negotiations and scope expansions with confidence




- Using data and insights to unlock margin, revenue and new possibilities

You’ll also take safety and Chain of Responsibility seriously – because great partnerships are built on trust.

Why this role matters

You’ll lead some of the organisation’s most strategically significant national accounts – the ones that shape reputation, revenue and future growth.

In this market, customers have options.

What they don’t have is another you.

Your relationship DNA – your ability to influence, connect, anticipate and elevate – will make a material difference to how major brands decide who they trust, who they grow with and who they stay loyal to.

You’ll have the freedom and influence to shape strategy, challenge thinking and drive meaningful commercial outcomes.

This role is about becoming the reason clients attach, expand and stick.

Who You Are

You’re commercially sharp, strategically minded and allergic to mediocrity. You love growing accounts, influencing senior stakeholders and turning “what if” into “done.”

You bring:

- Real P&L; ownership or influence
- A track record of growing accounts or expanding share of wallet
- High EQ and the ability to rally teams without hierarchy
- Strong analytical instincts
- Hunger, ambition and a bias for action

Sector experience is flexible – but proven experience managing major customer accounts at scale is non‑negotiable.

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📌 Business Manager (Parramatta)
🏢 Miller Leith
📍 Parramatta