Customer Success Consultant Recruit Shop Fortitude Valley
EARN $75,000 pa + Super | Be Part of a Fast-Growing Health-Tech Start-Up
Join a Mission-Driven Company Changing Healthcare Through Early Detection
Brisbane Hybrid Role | Perfect for a Natural Communicator in Customer Success
About The Company
Our client provides customers with convenient access to Whole-Body MRI scans across Australia. Backed by some of Australia's leading venture funds, they're on a mission to enable early detection of curable illnesses through advances in medical imaging. This is a fast-growth start-up with a high-agency, ownership-driven, execution-focused culture - every call the team takes has the potential to lead to a life-changing early detection.
About The Opportunity
The primary purpose of this position is to guide potential customers through the MRI scan consenting process, ensuring they feel supported, informed, and confident.
Reporting directly to the Head of Sales, some of your responsibilities will include:
- Facilitating warm handovers to the team for complex customer queries
- Re-engaging warm leads already in the database - no cold calling involved
- Coordinating scan bookings with clinics and checking in ahead of appointments
- Responding promptly to inbound enquiries via phone, email, and digital channels
- Conducting thorough suitability assessments and recording interactions in the CRM
About You
The successful candidate will have:
- A structured, conversion-focused approach to pipeline follow-up
- A Bachelor's degree (favourable, not essential) and Year 12 completion
- The ability to navigate sensitive conversations with calm and confidence
- Experience engaging with customers via phone and email for extended periods
- Outstanding communication skills, with the ability to build rapport and empathise
What's in it for You?
- Real Impact From Day One | Be Part of a Mission That Changes Lives
- Based in Fortitude Valley, with Hybrid Flexibility Once You're Settled In
- Free Coffee & Team Lunches | Close-Knit, High-Growth Team Environment
- Backed by Leading Venture Funds | Be Part of a Fast-Growing Health-Tech Start-Up
- Real-Time Coaching & Mentorship | Ideal for Someone Early in Their Career Looking to Grow Rapid