CELINE Client Advisor - Pacific Fair Gold Coast - Full-Time

PACIFIC FAIR - GOLD COAST

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging workplace.

YOUR WORK ENVIRONMENT

As Client Advisor, and part of the Retail team at our beautiful Pacific Fair Boutique, you will provide a personalized client experience, build strong client relationships, meet and exceed sales targets and KPIs. You willbe an ambassador of CELINE, combining professional, authentic and positive approach with enthusiasm for our products and our House.

YOUR IMPACT

CLIENT

Provide exceptional client service according to CELINE’s selling ceremony

Drive local clients’ network growth

Recruit and convert prospect clients

Build lasting relationships with clients by bonding with them, understanding their desires, providing advice – “be memorable” beyond the sales process and providing follow up

Capture and update all relevant client information, according to the company tools (maintain client books) in order to retain actual clients and detect new (high potential) clients

Keep in contact with key clients via different channels to arrange appointments/share collection information/product arrivals to grow loyalty

BUSINESS

Meet or exceed individual and store sales targets

Achieve all sales associate KPIs and CRM requirements

Focus on cross, up-selling and have strong “matchmaking” skills for all product categories

MERCHANDISE





Keep track of physical inventory of merchandise and inform manager about product replenishment

VISUAL MERCHANDISE

Assist in maintaining visual standards with direction from VM, in accordance with CELINE visual standards

STORE / BACK OFFICE

Proficient and accurate use of POS

Participate in all inventory, cycle counts and goods receptions

Ensure store functional maintenance

Respect stock room guidelines

TEAM

Maintain an open, positive and constructive communication with team members

Be the Training Ambassador for the team,

KEYS FOR SUCCESS

Experience:

Position requires minimum of 2 years of retail, sales, or hospitality experience

Experience in luxury/fashion business a plus, particularly clientele experience.

Empathy: attentiveness and powers of observation, pleasure in customer contact;

Exemplary advisory abilities and unconditional sense of customer service;

Knowledgeable on products and their craftsmanship

Driven to achieve results within deadline

Keep up to date with company news, current market trends and competitors’ products/activities

Strong teamwork spirit

A passion for training

Be positive and proactive

Role model of CELINE values and retail philosophy

High level of selling and CRM skills

Time management

Competent to share knowledge and skills with team members

Languages: Fluent in English with proficiency of other language(s) will be an advantage

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.

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📌 CELINE Client Advisor - Pacific Fair Gold Coast - Full-Time (Queensland)
🏢 LVMH
📍 Queensland