Addictive Technology Solutions is an established and growing Managed Services Provider delivering IT, Microsoft 365, Azure, Cyber Security and Cloud solutions to businesses throughout Australia.
We're looking for an experienced Senior Level 3 Systems Engineer to become the primary technical escalation point for our engineering team.
This is not a management role—it's a hands-on technical leadership position. You'll be the person our Level 1 and Level 2 engineers turn to when they need help solving complex technical issues, while also leading projects and helping improve our technical standards.
If you enjoy taking ownership, mentoring others and solving challenging technical problems, we'd love to hear from you.
About the Role
As our Senior Level 3 Systems Engineer, you'll:
- Be the primary technical escalation point for our Level 1 and Level 2 engineers
- Lead and deliver Microsoft 365, Azure and infrastructure projects
- Mentor and develop junior engineers
- Design and implement secure, modern IT environments
- Troubleshoot complex Microsoft, networking and infrastructure issues
- Assist with developing technical standards, documentation and best practices
- Work closely with our Operations Manager to ensure projects and escalations are delivered efficiently
What You’ll Bring
We're looking for someone with strong experience across:
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Azure
- Windows Server
- Virtualisation (Hyper-V and/or VMware)
- Networking including switching, routing, VLANs, VPNs and firewalls
- Backup and disaster recovery solutions
- Microsoft security technologies
- PowerShell or automation experience
Experience & Qualifications
- Minimum 5 years' experience in a Senior Level 3 or Infrastructure Engineer role
- Strong Microsoft 365 and Azure experience
- Microsoft certifications highly regarded
- Excellent troubleshooting and problem-solving skills
- Proven project delivery experience
- Excellent communication skills
- Ability to mentor and support other engineers
- Self-motivated with strong organisational skills
- A genuine desire to continually learn and improve
Highly Regarded
Experience with technologies such as:
- Cisco Meraki
- Datto RMM
- Microsoft Defender
- Cloudflare
- Cyber Security best practices
Why Join Us?
We're building a team of people who genuinely enjoy technology and delivering exceptional outcomes for clients.
In return, we offer:
- Competitive salary based on experience
- Ongoing training and certification support
- A diverse mix of cloud, infrastructure and project work
- A supportive, experienced team
- Opportunities to grow into a senior technical leadership role
- Modern tools and technology with a robust focus on continuous improvement
#J-18808-Ljbffr
📌 Senior Level 3 Systems Engineer / Technical Lead (Queensland)
🏢 Addictive Technology Solutions
📍 Queensland
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