As a Member Administration Officer, you'll build specialist expertise in health insurance administration while supporting important member outcomes behind the scenes. You'll become a trusted subject matter expert in Transfer Certificate and Lifetime Health Cover processing, working across a variety of administration and fulfilment activities that keep services running smoothly.

This is the kind of role where your attention to detail genuinely matters. The work you complete helps ensure members receive accurate information, internal teams have the support they need, and important legislative requirements are met.

Develop specialist knowledge across Transfer Certificate and Lifetime Health Cover processing

Build expertise in health insurance administration and operational processes

Play an important role supporting both members and internal teams

Gain exposure to Salesforce, reporting, quality assurance and process improvement activities

Why You Will Like Working Here

You'll be part of an organisation that values quality, reliability and looking after its people. Along with the opportunity to build specialist knowledge and develop your career, you'll have access to benefits that make a genuine difference to your day-to-day experience.

Whether you're looking for greater work-life balance, additional time to recharge, or help reducing everyday costs, you'll find practical support here.

- Hybrid working arrangements that give you flexibility across your week
- 5 weeks annual leave so you can take more time to rest, travel and spend time with family and friends
- A $1,500 health insurance subsidy
- Complimentary breakfast and snacks in the office
- Ongoing learning and development opportunities
- A supportive environment where quality work is recognised and valued

What You Will Be Working On





This role sits within the Member Administration team and focuses on the significant work that happens behind the scenes.

You'll spend your time managing a variety of administration and fulfilment activities that help ensure members receive accurate and timely service.

Your work will include:

- Processing incoming and outgoing Transfer Certificates accurately and within required timeframes
- Completing Lifetime Health Cover quality checks and supporting legislative compliance requirements
- Managing Salesforce cases within agreed service levels and supporting administration workflows
- Producing and actioning exception reports that help maintain quality standards across the function
- Coordinating marketing fulfilment, promotional materials and gift card requests
- Supporting mailroom activities, printing requirements and internal fulfilment tasks
- Responding to enquiries relating to Transfer Certificates and Lifetime Health Cover processing
- Supporting team initiatives and assisting colleagues when priorities shift

What Type Of Person Will Be Successful

You'll enjoy this role if you take pride in producing accurate work, enjoy seeing tasks through to completion and like being the person others can depend on.

You'll bring:

- Strong attention to detail and a commitment to quality
- Confidence using Microsoft Word and Excel
- Sound administration and clerical experience
- Basic numeracy skills and the ability to manage transaction-based work accurately
- Well-developed organisational skills and the ability to prioritise competing tasks
- A customer-focused mindset and the willingness to support others
- Experience working in a high-volume processing or administration environment will be highly regarded.

If you've been exploring opportunities such as Administration Officer, Processing Officer, Customer Administration Officer, Service Support Officer, Operations Administrator, Health Insurance Administrator, Membership Administrator or Back Office Administrator, we'd love to hear from you.

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📌 Member Administration Officer (2 roles available) (Parramatta)
🏢 CBHS Health Fund
📍 Parramatta