Clerical Administration Workers - Rental Bond Representative
An exciting opportunity is coming up for experienced Clerical Administration Workers to support a busy government team in Grafton, NSW. This role will provide temporary operational support to assist with increased workloads and administrative backlogs within a high-volume customer service environment.
Key Responsibilities
- Managing customer enquiries via phone and email
- Processing applications, claims and requests in line with legislation, policies and procedures
- Providing accurate information and advice to customers
- Maintaining records and updating information across multiple systems
- Progressing matters through to resolution within required timeframes
- Escalating complex issues where required
- Supporting service delivery during periods of increased demand
Rental Bonds Representatives provide administrative and customer service support for the management of rental bond transactions. The role involves processing applications and claims, responding to customer enquiries, maintaining records,
and ensuring bond matters are handled accurately and in accordance with relevant legislation, policies and procedures.
This role would be a particularly good fit for APS/Admin Officers, Service NSW staff, Council admin staff, claims processors, and customer service representatives looking to move into a government contract.
About You
- Previous administration and customer service experience
- Strong communication and stakeholder engagement skills
- Excellent attention to detail and data entry accuracy
- Ability to navigate multiple systems and manage competing priorities
- Robust organisational and problem-solving skills
- Experience in a government or regulated environment is highly regarded
Role Details
- Location: Grafton, NSW
- Work Arrangement: 100% onsite (5 days per week)
- Hours: Monday to Friday, 9:00am – 5:00pm
- Pay Rate: $42.26 per hour + Super
- Start Date: ASAP
- Contract End Date: 4 December 2026 - initial 4-month contract
Important Information
- This role is not suitable for remote or work-from-home arrangements.