Butterfly House Project - Toowoomba
Full time | Disability & Community Services

About Us

At Butterfly House, we’re passionate about creating a place where people of all abilities feel valued, supported, and connected.
We're a Toowoomba-based disability support organisation with a people-first approach - caring deeply about both our clients and our staff.

We're looking for a compassionate and capable Ops Coordinator to lead our growing team, strengthen our workplace culture, and ensure our services run smoothly day-to-day.

The Role

This hands-on leadership role combines Operational Management with some HR support and people development.
You'll play a key part in ensuring our staff feel supported, our clients receive exceptional care, and our systems run efficiently.

Your main responsibilities will include:

Leading and supporting operational teams to deliver high-quality disability supports

Overseeing rostering, scheduling, and daily service coordination

Supporting recruitment, onboarding, and staff training

Managing some HR processes including staff wellbeing, performance, and documentation

Maintaining policies, systems, and workflows

Ensuring compliance with NDIS and Workplace Health & Safety standards





Acting as a key contact for staff or client concerns, resolving issues with empathy

Promoting a culture of teamwork, inclusion, and continuous improvement

About You

You're a natural organiser and people person who thrives in a role that's both structured and people-focused.
You enjoy supporting others, solving problems, and helping an organisation grow.

You'll bring:

Experience in Operations Management, HR, or leadership within Disability, Aged Care, or Community Services

Strong understanding of the NDIS and compliance requirements

Excellent communication, interpersonal, and leadership skills

A calm, compassionate approach to staff and clients

Strong organisation and problem-solving skills

A genuine passion for making a difference

Why Join Us?

Supportive, family-like team culture

Genuine opportunities to grow and lead

Flexible and inclusive workplace

Generous salary and development support

The chance to work with people who care and love what they do

Butterfly House is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and clients alike.

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📌 Operations Coordinator (Toowoomba Regional)
🏢 Butterfly House Project Toowoomba
📍 Toowoomba Regional