Customer Service Representative & Scheduling

We are seeking a skilled and customer-focused Customer Service Representative to join our Plumbing & Electrical business in Sydney. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, answering phone calls and emails, scheduling appointments, and managing customer inquiries. The ideal candidate will have a strong work ethic, excellent communication skills, and a friendly and helpful attitude.

Responsibilities:

Answering phone calls and emails from customers and providing excellent service and support

Scheduling appointments and dispatching plumbers & Electricians to client locations

Coordinating with the Plumbing & Electrical team to ensure that work is carried out in a timely and efficient manner

Managing customer inquiries and providing appropriate solutions

Maintaining accurate records of customer interactions, work orders, and invoices

Assisting with administrative tasks as required

Requirements:





Minimum of 2 years of experience in a customer service role

Excellent communication skills, both verbal and written

Strong organisational skills and the ability to multitask

A friendly and helpfulattitude with a customer-focused approach

Experience in using computer systems and software, including Microsoft Office, Job Management programs such as Aroflo , ServiceM8 and CRM’s preferred not essential.

Ability to work independently and as part of a team

A willingness to learn about plumbing & Electrical systems and services

A valid driver's license

We offer ongoing training and personal development opportunities and a supportive and agile work environment. If you are a proactive and reliable Customer Service Representative with a passion for providing excellent service, we would love to hear from you.

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📌 Customer Service Representative & Scheduling (The Hills Shire)
🏢 North East Plumbing
📍 The Hills Shire