At The Mutual Bank, we're committed to helping our Members thrive by delivering exceptional service. We're looking for a friendly, customer focused and motivated Contact Centre Consultant to join our Contact Centre team.

As the first point of contact for many of our Members, you'll play a key role in creating positive experiences, building trusted relationships and supporting Members with their everyday banking needs.

At The Mutual Bank, our values of Integrity, Respect and Care are at the heart of everything we do. We offer a supportive and inclusive workplace where Team Members are empowered to grow, learn and make a meaningful difference to our Members and communities.

About the Role

Reporting to the Contact Centre Team Leader, you'll be responsible for delivering exceptional Member service through phone enquiries and administrative support activities. You'll assist Members with a range of banking needs while ensuring every interaction is professional, efficient and aligned with The Mutual Bank's commitment to service excellence.

About You

To be successful, you'll have:

A passion for delivering exceptional Member service and creating positive experiences with every interaction.

Strong communication skills and the ability to confidently support Members over the phone.

Proven accuracy and attention to detail when processing transactions and completing administrative tasks.

The ability to professionally and empathetically resolve Member enquiries and concerns.

A willingness to learn and confidently discuss The Mutual Bank's products, services and digital banking solutions.





A proactive approach to identifying Member needs and connecting them with the right solutions.

Strong organisational skills, with the ability to manage account opening, email correspondence and administrative responsibilities.

A commitment to compliance, with an awareness of fraud, scam prevention and risk management practices.

A collaborative mindset and the ability to contribute positively to team goals and the overall Member experience.

This is a full-time chance with workdays and hours of Monday to Friday, 8:45am to 5:15pm. You will also be required to work a minimum of one Saturday morning per month (8:45am - 12:15pm).

Why Join Us?

Flexible Leave and Work Options:You’ll have access to extra leave days beyond your annual leave, such as paid parental leave and the option to purchase additional leave. Our Contact Centre Consultants also have the opportunity to work from home as part of a flexible hybrid working arrangement.

Health and Wellbeing:We support your wellbeing through reimbursements for fitness and wellness activities, annual flu vaccinations, and an Employee Assistance Program.

Learning and Development:You’ll have opportunities to grow your career through tailored learning and development.

Reward and Recognition:Outstanding contributions are recognised through a generous reward program.

Community:We’re embedded in the communities we serve. You’ll receive two days of volunteer leave to support a community organisation of your choice and can take part in community events we sponsor.

Applicants will be required to participate in relevant background checks.

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📌 Contact Centre Consultant (Maitland)
🏢 The Mutual Bank
📍 Maitland