“TriCare is one of Queensland’s leading providers of retirement communities and aged care facilities. Tricare is a family-owned business and has been operating for over 50 years.‘’

TriCare values diversity, integrity, and accountability, where collaboration is central to our success. TriCare is seeking an experienced Service Desk Officer to join our Head Office IS Team. Reporting to the IS Service Desk Manager, this role is responsible for resolving incidents and service requests, supporting end-user devices and business applications, maintaining accurate ICT records, and escalating complex issues to senior technical teams or external vendors

The position contributes to the reliable, secure and effective operation of technology services that support resident care, business operations and workforce productivity.

Key Responsibilities

- Provide service desk support via phone, email, remote tools, and onsite assistance
- Troubleshoot hardware, software, network, and Microsoft 365 issues
- Support Windows devices, printers, mobile devices, VPN, Wi-Fi, and business applications
- Manage user accounts, password resets, MFA, onboarding, and offboarding
- Log, prioritise, and resolve support tickets in line with service standards
- Assist with device deployments, software installations, and technology upgrades
- Ability to explain technical matters to non-technical users

Skills, experience, and attributes necessary for this role include

- Experience in a Service Desk or Desktop Support role
- Solid knowledge of Microsoft Windows and Microsoft 365




- Excellent customer service and communication skills
- Experience with ticketing systems and user account administration
- Ability to prioritise workloads and work effectively under pressure
- Microsoft Intune, Entra ID, and Active Directory experience
- ITIL, Microsoft, or CompTIA certifications
- Experience in aged care, healthcare, or other regulated industries
- Knowledge of networking fundamentals and PowerShell

Location and Condition of Service

- Located at TriCare Head Office, 250 Newnham Road, Mt Gravatt QLD 4122.
- Working hours - normal office hours, additional as required, to minimize down time within office hours ensuring deadlines are met.
- Travel to TriCare facilities when necessary.
- Willingness to undertake occasional work outside normal business hours for planned deployments, critical incidents or maintenance.
- Ability to maintain confidentiality when accessing systems containing resident, health, workforce, payroll and commercially sensitive information.

Benefits of joining us

- Permanent full-time position with a good remuneration package
- Friendly workplace culture with onsite car parking and located a short distance from Westfield Garden City.
- Live and work your values for a company that provides back to the community and cares about people.
- Discounted Health Care Insurance

A satisfactory Police Clearance Certificate is required according to the Aged Care Act 199. Our Aged Care Residences are smoke-free workplaces. TriCare does not consider applications received through, or from, recruiters.

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📌 Service Desk Officer (Brisbane)
🏢 TriCare
📍 Brisbane